Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

This incident has been resolved.
Posted Dec 03, 2025 - 04:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-100000000
BNI: 10000-100000000
BRI: 10000-100000000
PERMATA: 10000-100000000
Other banks and Ewallets: 10000-100000000
Posted Dec 03, 2025 - 03:50 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-100000000
BNI: 50000001-100000000
BRI: 10000-100000000
Other banks and Ewallets: 50000001-100000000
Posted Dec 03, 2025 - 03:20 WIB
This incident affected: Disbursements (BCA, BRI, BNI, Permata, BSI) and Remittance Payouts.