Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

• Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)

Posted Oct 12, 2026 - 13:50 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)

Posted Oct 12, 2026 - 13:40 WIB

This incident affected: Disbursements (Permata, BSI) and Remittance Payouts.