Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

- *Escrow Flows:* *All Loan Disbursements* and *Escrow Withdrawals* (all amounts)
Posted Oct 07, 2026 - 06:30 WIB

Update

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

- *Disbursements & Remittances:* Payouts to BNI *above IDR 250,000,001*
- *Escrow Flows:* *All Loan Disbursements* and *Escrow Withdrawals* (all amounts)
Posted Oct 07, 2026 - 04:00 WIB

Update

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

- *Disbursements & Remittances:* Payouts to BNI *from IDR 1 to IDR 9,999, above IDR 100,000,001*
- *Escrow Flows:* *All Loan Disbursements* and *Escrow Withdrawals* (all amounts)
Posted Oct 07, 2026 - 03:40 WIB

Update

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

- *Disbursements & Remittances:* Payouts to BNI *from IDR 1 to IDR 9,999, above IDR 50,000,001*
- *Escrow Flows:* *All Loan Disbursements* and *Escrow Withdrawals* (all amounts)
Posted Oct 07, 2026 - 03:30 WIB

Update

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

- *Disbursements & Remittances:* Payouts to BNI *from IDR 1 to IDR 9,999, above IDR 100,000,001*
- *Escrow Flows:* *All Loan Disbursements* and *Escrow Withdrawals* (all amounts)
Posted Oct 07, 2026 - 03:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 10000-100000000
BNI: 1-9999, above 100000001

Escrow
BNI: Loan Disbursement, Escrow Withdrawal
Posted Oct 07, 2026 - 02:50 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 10000-100000000
BNI: 1-9999, above 50000001
BRI: 10000-100000000
Other banks and Ewallets: 50000001-100000000

Escrow
BNI: Loan Disbursement, Escrow Withdrawal
Posted Oct 07, 2026 - 01:30 WIB

Update

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

- *Disbursements & Remittances:* Payouts to BNI *from IDR 1 to IDR 9,999, above IDR 50,000,001*
- *Escrow Flows:* *All Loan Disbursements* and *Escrow Withdrawals* (all amounts)
Posted Oct 07, 2026 - 01:10 WIB

Update

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

- *Disbursements & Remittances:* Payouts to BNI *from IDR 1 to IDR 9,999, above IDR 100,000,001*
- *Escrow Flows:* *All Loan Disbursements* and *Escrow Withdrawals* (all amounts)
Posted Oct 07, 2026 - 01:00 WIB

Update

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

- *Disbursements & Remittances:* Payouts to BNI *(all amounts)*
- *Escrow Flows:* *All Loan Disbursements* and *Escrow Withdrawals* (all amounts)
Posted Oct 06, 2026 - 23:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000
BNI: All amount

Escrow
BNI: Loan Disbursement, Escrow Withdrawal
Posted Oct 06, 2026 - 23:00 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
BNI: above 250000001

Escrow
BNI: Loan Disbursement, Escrow Withdrawal
Posted Oct 06, 2026 - 22:20 WIB
This incident affected: Remittance Payouts.