Payouts Disruption in Indonesia

Incident Report for Instamoney

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-9999, 100000001-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000

Posted Aug 18, 2026 - 01:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000

Posted Aug 18, 2026 - 00:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-250000000
BRI: 10000-100000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000

Posted Aug 17, 2026 - 23:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-250000000
MANDIRI: 5000-250000000
PERMATA: All amount
Other banks and Ewallets: 1-250000000

Posted Aug 17, 2026 - 23:00 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000

Posted Aug 17, 2026 - 22:20 WIB

This incident affects: Disbursements (BCA, BNI, Mandiri, BSI) and Remittance Payouts.