Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

This incident has been resolved.

Posted Dec 16, 2025 - 11:30 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001

Posted Dec 16, 2025 - 11:20 WIB

This incident affected: Disbursements (Permata) and Remittance Payouts.