Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

This incident has been resolved.
Posted Oct 13, 2026 - 14:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Posted Oct 13, 2026 - 13:50 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000
Posted Oct 13, 2026 - 13:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Posted Oct 13, 2026 - 09:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Posted Oct 13, 2026 - 08:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 13, 2026 - 05:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: above 5000
BNI: 1-9999, above 100000001
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 13, 2026 - 04:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-9999, above 100000001
MANDIRI: All amount
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 13, 2026 - 03:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-9999, above 100000001
MANDIRI: All amount
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 13, 2026 - 01:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: All amount
BRI: 10000-100000000
MANDIRI: All amount
PERMATA: All amount
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 23:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: All amount
MANDIRI: All amount
PERMATA: All amount
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 23:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 22:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 22:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 22:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 22:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 21:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 20:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
BNI: 1-9999, above 100000001
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 20:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 19:50 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 19:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 19:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 18:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 18:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 17:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 16:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 15:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 14:30 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 14:10 WIB
This incident affected: Disbursements (Permata, BSI) and Remittance Payouts.