Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

This incident has been resolved.
Posted Nov 15, 2025 - 05:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-4999
PERMATA: 5000-250000000
Other banks and Ewallets: 1-4999
Posted Nov 15, 2025 - 04:50 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
PERMATA: 1-7999, 10000001-250000000, above 250000001
Other banks and Ewallets: 1-4999
Posted Nov 15, 2025 - 04:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
PERMATA: 1-250000000, above 250000001
Other banks and Ewallets: 1-4999
Posted Nov 15, 2025 - 04:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
PERMATA: 1-5000, above 250000001
Other banks and Ewallets: 1-4999
Posted Nov 15, 2025 - 04:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 1-4999
PERMATA: 1-5000, above 250000001
Other banks and Ewallets: 1-4999
Posted Nov 15, 2025 - 04:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-5000, above 250000001
Posted Nov 15, 2025 - 04:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, 50000001-250000000
Posted Nov 15, 2025 - 03:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Posted Nov 15, 2025 - 02:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Posted Nov 15, 2025 - 02:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 1-250000000
PERMATA: 1-5000, above 250000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Posted Nov 15, 2025 - 01:30 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Posted Nov 15, 2025 - 00:40 WIB
This incident affected: Disbursements (BNI, BSI) and Remittance Payouts.