VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Incident Report for Instamoney

Resolved

Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Posted Dec 17, 2024 - 14:28 WIB

Identified

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Posted Dec 17, 2024 - 14:14 WIB

This incident affected: Virtual Accounts Bank Partners (Mandiri).