Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Posted Dec 01, 2025 - 09:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
PERMATA: 5000-250000000

Posted Dec 01, 2025 - 05:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 1-9999, above 100000001
PERMATA: 5000-250000000

Posted Dec 01, 2025 - 04:30 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
PERMATA: 5000-250000000

Posted Dec 01, 2025 - 04:20 WIB

This incident affected: Disbursements (Permata) and Remittance Payouts.