EWALLET OVO Indonesia Disruption

Incident Report for Instamoney

Resolved

Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Posted Dec 20, 2024 - 15:22 WIB

Identified

Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Posted Dec 20, 2024 - 15:17 WIB

This incident affected: eWallets Partners (OVO).