Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

• Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)

Posted Oct 08, 2026 - 22:30 WIB

Identified

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

• Disbursements & Remittances: Payouts to BNI above IDR 250,000,001
• Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)

Posted Oct 08, 2026 - 22:20 WIB

This incident affected: Disbursements (BNI) and Remittance Payouts.