Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

This incident has been resolved.
Posted Nov 22, 2025 - 04:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, 50000001-250000000
Posted Nov 22, 2025 - 03:51 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, 50000001-250000000
PERMATA: 8000-9999
Posted Nov 22, 2025 - 03:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, 50000001-250000000
Posted Nov 22, 2025 - 03:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Posted Nov 22, 2025 - 01:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
CIMB: 1-9999, 100000001-250000000
Posted Nov 22, 2025 - 01:01 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
CIMB: 1-250000000
Posted Nov 21, 2025 - 23:30 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

CIMB: 1-250000000
Posted Nov 21, 2025 - 23:01 WIB
This incident affected: Disbursements (Mandiri) and Remittance Payouts.