Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Posted Sep 13, 2025 - 07:00 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Posted Sep 13, 2025 - 04:30 WIB

This incident affected: Remittance Payouts.