Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

This incident has been resolved.
Posted Nov 16, 2025 - 05:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
Posted Nov 16, 2025 - 04:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
BNI: 1-9999, 100000001-250000000
Posted Nov 16, 2025 - 04:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
BNI: 1-9999, 100000001-250000000
Posted Nov 16, 2025 - 04:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Posted Nov 16, 2025 - 04:00 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000
Posted Nov 16, 2025 - 02:30 WIB
This incident affected: Disbursements (BNI) and Remittance Payouts.