VIRTUAL_ACCOUNT BNI Indonesia Disruption

Incident Report for Instamoney

Resolved

Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Posted Dec 23, 2024 - 20:32 WIB

Identified

Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Posted Dec 23, 2024 - 20:17 WIB

This incident affected: Virtual Accounts Bank Partners (BNI).