Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

This incident has been resolved.
Posted Oct 14, 2026 - 23:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: All amount
Posted Oct 14, 2026 - 23:30 WIB

Identified

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

• Disbursements & Remittances: Payouts to BNI (all amounts)
• Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 14, 2026 - 23:00 WIB
This incident affected: Disbursements (BNI) and Remittance Payouts.
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