Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

MANDIRI: 5000-250000000
Posted Nov 16, 2025 - 02:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
MANDIRI: All amount
Posted Nov 16, 2025 - 02:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
MANDIRI: All amount
Posted Nov 16, 2025 - 01:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 1-250000000
MANDIRI: All amount
Posted Nov 15, 2025 - 23:20 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 5000-250000000
Posted Nov 15, 2025 - 23:10 WIB
This incident affected: Disbursements (BNI, Mandiri) and Remittance Payouts.