Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

• Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 13:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 12:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 11:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 11:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 10:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 10:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Other banks and Ewallets: 50000001-100000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 08:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 05:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: above 5000
BNI: above 250000001
Other banks and Ewallets: 50000001-100000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 04:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: above 250000001
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-100000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 04:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-9999, above 100000001
MANDIRI: 5000-250000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 03:50 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-9999, above 100000001
MANDIRI: 5000-9999, 50000001-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 03:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-9999, above 100000001
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 12, 2026 - 01:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: All amount
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 11, 2026 - 23:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-250000000
BNI: above 250000001
Other banks and Ewallets: 50000001-100000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 11, 2026 - 22:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-250000000
Other banks and Ewallets: 50000001-100000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 11, 2026 - 20:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 11, 2026 - 05:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: above 250000001
Other banks and Ewallets: 50000001-100000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 11, 2026 - 04:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 5000-9999, 50000001-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 11, 2026 - 03:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 11, 2026 - 01:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: 1-250000000
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 11, 2026 - 00:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 23:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-250000000
BNI: above 250000001
Other banks and Ewallets: 50000001-100000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 22:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-250000000
Other banks and Ewallets: 50000001-100000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 20:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 09:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 09:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 09:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 08:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 08:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 07:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 07:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 07:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 06:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 05:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 04:20 WIB

Update

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

• Disbursements & Remittances: Payouts to BNI from IDR 1 to IDR 9,999, above IDR 100,000,001
• Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 10, 2026 - 01:00 WIB

Update

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

• Disbursements & Remittances: Payouts to BNI (all amounts)
• Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 09, 2026 - 23:00 WIB

Update

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

• Disbursements & Remittances: Payouts to BNI from IDR 1 to IDR 9,999, above IDR 100,000,001
• Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 09, 2026 - 22:30 WIB

Identified

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

• Disbursements & Remittances: Payouts to BNI (all amounts)
• Escrow Flows: All Loan Disbursements and Escrow Withdrawals (all amounts)
Posted Oct 09, 2026 - 22:20 WIB
This incident affected: Disbursements (Permata, BSI) and Remittance Payouts.