Payouts Disruption in Indonesia

Incident Report for Instamoney

Resolved

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

- *Escrow Flows:* *All Loan Disbursements* and *Escrow Withdrawals* (all amounts)

Posted Oct 07, 2026 - 20:50 WIB

Identified

Dear Valued Customers,

We are currently experiencing processing delays for transactions to BNI. Affected requests are held in a pending state and will automatically process once service is fully restored:

- *Disbursements & Remittances:* Payouts to BNI *above IDR 250,000,001*
- *Escrow Flows:* *All Loan Disbursements* and *Escrow Withdrawals* (all amounts)

Posted Oct 07, 2026 - 20:40 WIB

This incident affected: Disbursements (BNI) and Remittance Payouts.