Disbursement Disruption in Indonesia

Incident Report for Instamoney

Resolved

This incident has been resolved.

Posted Nov 01, 2025 - 18:40 WIB

Investigating

Dear valued customers,

We are currently seeing delays in processing Disbursements to the following IDR destinations due to system issues with our partner.

Impact:
- Payouts to ID_PERMATA, ID_PERMATA_UUS with amount less than 10,000 and more than 250,000,000 will be kept in pending
- Payouts to ID_GOPAY, ID_DANA with an amount less than 10,000 will be kept in pending

We apologize for the inconvenience caused

Posted Oct 31, 2025 - 23:23 WIB

This incident affected: Disbursements (Permata).