All requests with currency IDR created after 3.30 PM GMT+7 will be normally processed. We are still working to reprocess the request kept in the PENDING state, which was created between 1 - 3.29 pm GMT+7.
We apologize for the inconvenience caused and will keep this status page updated.
Thank you for your cooperation
Regards, Instamoney Customer Support
Posted Apr 16, 2025 - 16:03 WIB
Identified
Dear valued customers
We have identified the problem and currently fixing the issue
We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@instamoney.co
Thank you for your understanding and cooperation.
Regards, Customer Support
Posted Apr 16, 2025 - 15:12 WIB
Investigating
Dear valued customers
We are currently observing slow processing for disbursement and remittance payouts with IDR currency.
We are currently investigating the issue.
We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@instamoney.co
Thank you for your understanding and cooperation.
Regards, Customer Support
Posted Apr 16, 2025 - 14:53 WIB
This incident affected: Escrow (Escrow RDL), API (Disbursements), and Remittance Payouts.