BNI VA Disruption

Incident Report for Instamoney

Monitoring

Dear Customers

We have experienced intermittent disruptions with our BNI VA integration from 4/5/26 to 6/5/26. At this time, there is no ongoing disruption. However, merchants are advised to avoid BNI VAs until this issue is fully resolved.

We are monitoring the situation closely and working closely with our partner to resolve the situation as soon as possible. However, no root cause is available as yet.

Warm regards,

Instamoney Customer Support

Posted May 06, 2026 - 10:59 WIB

This incident affects: API (Virtual Accounts, Escrow), Escrow (Escrow Virtual Account, Escrow RDL), and Virtual Accounts Bank Partners (BNI).