Instamoney Status

Resolved - This incident has been resolved.
Apr 25, 22:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 25, 22:10 WIB

Resolved - This incident has been resolved.
Apr 25, 22:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 25, 21:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 25, 13:26 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 25, 13:05 WIB

Resolved - This incident has been resolved.
Apr 25, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 25, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 25, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 25, 03:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Apr 25, 03:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Apr 25, 02:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 25, 01:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 24, 23:00 WIB

Apr 24, 2025

Resolved - This incident has been resolved.
Apr 24, 22:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 24, 22:10 WIB

Resolved - This incident has been resolved.
Apr 24, 22:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 24, 21:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 24, 20:25 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 24, 20:11 WIB

Resolved - This incident has been resolved.
Apr 24, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 24, 04:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 24, 04:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 24, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 24, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 24, 01:02 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 23, 23:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: All amount
Apr 23, 23:00 WIB

Apr 23, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 23, 23:01 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 23, 22:55 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 23, 22:50 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 23, 22:49 WIB

Resolved - This incident has been resolved.
Apr 23, 22:31 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 23, 22:10 WIB

Resolved - This incident has been resolved.
Apr 23, 22:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 23, 21:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 23, 20:30 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 23, 20:13 WIB

Resolved - This incident has been resolved.
Apr 23, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 23, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 23, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 23, 01:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 22, 23:00 WIB

Apr 22, 2025

Resolved - This incident has been resolved.
Apr 22, 22:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 22, 22:10 WIB

Resolved - This incident has been resolved.
Apr 22, 22:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 22, 21:00 WIB

Resolved - This incident has been resolved.
Apr 22, 10:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 22, 09:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 22, 09:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 22, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: All amount
Other banks and Ewallets: 50000001-100000000
Apr 22, 04:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: All amount
Other banks and Ewallets: 50000001-100000000
Apr 22, 04:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: All amount
Other banks and Ewallets: 50000001-100000000
Apr 22, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Other banks and Ewallets: 50000001-100000000
Apr 22, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Apr 22, 03:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Other banks and Ewallets: 1-9999, 100000001-250000000
Apr 22, 01:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: All amount
Other banks and Ewallets: 1-250000000
Apr 21, 23:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Other banks and Ewallets: 1-250000000
Apr 21, 23:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 22:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Other banks and Ewallets: 50000001-100000000
Apr 21, 22:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 22:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Other banks and Ewallets: 50000001-100000000
Apr 21, 21:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 19:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 19:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 17:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 17:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 15:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 14:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 14:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 14:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Apr 21, 12:20 WIB

Apr 21, 2025

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 21, 22:41 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 21, 22:15 WIB

Resolved - This incident has been resolved.
Apr 21, 05:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
Apr 21, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 21, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 21, 01:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 21, 00:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Apr 20, 23:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: All amount
Apr 20, 23:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Apr 20, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 20, 21:00 WIB

Apr 20, 2025

Resolved - This incident has been resolved.
Apr 20, 09:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
Apr 20, 09:00 WIB

Resolved - This incident has been resolved.
Apr 20, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 20, 04:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 20, 04:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 20, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 20, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 20, 02:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 20, 01:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Apr 20, 00:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 19, 23:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: All amount
Apr 19, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 19, 21:00 WIB

Apr 19, 2025

Resolved - This incident has been resolved.
Apr 19, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 19, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 19, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 19, 03:01 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Apr 19, 02:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 19, 01:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 18, 23:00 WIB

Apr 18, 2025

Resolved - This incident has been resolved.
Apr 18, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 18, 22:10 WIB

Resolved - This incident has been resolved.
Apr 18, 22:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 18, 21:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
BNI: All amount
Apr 18, 21:00 WIB

Resolved - This incident has been resolved.
Apr 18, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 18, 04:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 18, 04:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 18, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 18, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 18, 01:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: All amount
Apr 18, 01:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: All amount
Apr 18, 00:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 17, 23:00 WIB

Apr 17, 2025

Resolved - This incident has been resolved.
Apr 17, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 17, 22:10 WIB

Resolved - This incident has been resolved.
Apr 17, 22:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 17, 21:00 WIB

VIRTUAL_ACCOUNT PERMATA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 17, 07:10 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 17, 06:31 WIB

Resolved - This incident has been resolved.
Apr 17, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 17, 04:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 17, 04:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 17, 04:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 17, 04:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 17, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 17, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 17, 01:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 16, 23:00 WIB

Apr 16, 2025

Resolved - This incident has been resolved.
Apr 16, 22:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 16, 22:10 WIB

Resolved - This incident has been resolved.
Apr 16, 22:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 16, 21:00 WIB

Disruption on Disbursement and Remittance Payout with IDR currency

Resolved - This incident has been resolved.
Apr 16, 16:46 WIB

Update - Dear Valued Customers,

All requests with currency IDR created after 3.30 PM GMT+7 will be normally processed. We are still working to reprocess the request kept in the PENDING state, which was created between 1 - 3.29 pm GMT+7.

We apologize for the inconvenience caused and will keep this status page updated.

Thank you for your cooperation

Regards,
Instamoney Customer Support
Apr 16, 16:03 WIB

Identified - Dear valued customers

We have identified the problem and currently fixing the issue

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@instamoney.co

Thank you for your understanding and cooperation.

Regards, Customer Support
Apr 16, 15:12 WIB

Investigating - Dear valued customers

We are currently observing slow processing for disbursement and remittance payouts with IDR currency.

We are currently investigating the issue.

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@instamoney.co

Thank you for your understanding and cooperation.

Regards, Customer Support
Apr 16, 14:53 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 16, 09:37 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 16, 09:29 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 16, 09:28 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 15, 23:31 WIB

Resolved - This incident has been resolved.
Apr 16, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 16, 04:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 16, 04:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 16, 04:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 16, 04:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 16, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 16, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 16, 01:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 15, 23:00 WIB

Apr 15, 2025

Resolved - This incident has been resolved.
Apr 15, 22:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 15, 22:10 WIB

Resolved - This incident has been resolved.
Apr 15, 22:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 15, 21:00 WIB

Resolved - This incident has been resolved.
Apr 15, 17:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: All amount
Apr 15, 17:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
Apr 15, 16:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 15, 16:40 WIB

VIRTUAL_ACCOUNT PERMATA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 15, 07:04 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 15, 06:31 WIB

Resolved - This incident has been resolved.
Apr 15, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 15, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 15, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 15, 01:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 14, 23:00 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 15, 03:44 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 15, 02:56 WIB

Apr 14, 2025

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 14, 23:23 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 14, 23:07 WIB

Resolved - This incident has been resolved.
Apr 14, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 14, 22:10 WIB

Resolved - This incident has been resolved.
Apr 14, 22:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 14, 21:00 WIB

VIRTUAL_ACCOUNT PERMATA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 14, 06:46 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 14, 06:31 WIB

Resolved - This incident has been resolved.
Apr 14, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 14, 04:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 14, 04:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 14, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 14, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 14, 03:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Apr 14, 02:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 14, 01:01 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 14, 00:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Apr 13, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 13, 21:01 WIB

Apr 13, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 13, 13:25 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 13, 13:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 13, 12:25 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 13, 12:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 13, 11:25 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 13, 11:10 WIB

Resolved - This incident has been resolved.
Apr 13, 09:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
Apr 13, 08:40 WIB

Resolved - This incident has been resolved.
Apr 13, 06:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 13, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
BNI: 1-9999, above 100000001
Apr 13, 04:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
BNI: above 250000001
Apr 13, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 13, 02:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Other banks and Ewallets: 1-9999, 100000001-250000000
Apr 13, 02:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 13, 01:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Apr 13, 00:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 12, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Apr 12, 21:00 WIB

BCA Maintenance

Completed - The scheduled maintenance has been completed.
Apr 13, 06:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 WIB

Scheduled - Dear Customers,

We're informing you that our bank partner will have scheduled maintenance to improve their service

Details are as follows:
Date: Sunday, April 13th, 2025
Time: 01:00 AM to 06:00 AM gmt+7
Duration: 5 Hours

Impact during the maintenance:
- Disbursement to BCA with amounts 250M will be kept pending until the maintenance is completed.
- BCA VA creation or update will remain available
- BCA VA cannot be paid during this time.
- Top up via BCA may be delayed

We apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co
Thank you for your cooperation.

Regards,
Instamoney Customer Support
Apr 11, 17:52 WIB

Apr 12, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 12, 20:25 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 12, 20:10 WIB

Resolved - This incident has been resolved.
Apr 12, 19:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
Apr 12, 18:50 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 12, 17:25 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 12, 17:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 12, 15:25 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 12, 15:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 12, 08:25 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 12, 08:14 WIB

Resolved - This incident has been resolved.
Apr 12, 07:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, above 100000001
Apr 12, 06:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: above 250000001
Apr 12, 06:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Apr 12, 06:51 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Apr 12, 06:37 WIB

Resolved - This incident has been resolved.
Apr 12, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 12, 04:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Apr 12, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Apr 12, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 12, 01:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 12, 00:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: All amount
Apr 11, 23:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: All amount
Apr 11, 23:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001
Apr 11, 23:00 WIB

Mandiri VA System Maintenance

Completed - The scheduled maintenance has been completed.
Apr 12, 00:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 23:00 WIB

Scheduled - Dear Valued Customers,
Please be informed that Mandiri VA will be performing a system maintenance to serve you better
TIME: FRIDAY, 11 APRIL 2025 23:00 WIB - SATURDAY, 12 APRIL 00:30 WIB

As such, impact to transactions on Instamoney’s platform are as follows:
- All Mandiri VA transactions during the maintenance time will not able to performed.
Please refrain transacting with this payment option during period given above as partner's service and application will be unavailable.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co

Thank you for your understanding and cooperation.

Regards,
Instamoney Team
Apr 11, 22:04 WIB