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All Systems Operational
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Past Incidents
Apr 3, 2025
Resolved -
This incident has been resolved.
Apr 3, 05:00 WIB
Apr 3, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Apr 3, 04:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Apr 3, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Apr 3, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Apr 3, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 3, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 3, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Apr 2, 23:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Apr 2, 23:10 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: All amount
Apr 2, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: All amount
Apr 2, 23:00 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Apr 3, 00:03 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Apr 3, 00:03 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Apr 2, 22:45 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Apr 2, 22:45 WIB
Apr 2, 2025
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Apr 2, 22:34 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Apr 2, 22:34 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Apr 2, 21:39 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Apr 2, 21:39 WIB
Resolved -
This incident has been resolved.
Apr 2, 22:21 WIB
Apr 2, 22:21 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Apr 2, 22:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Apr 2, 22:10 WIB
Resolved -
This incident has been resolved.
Apr 2, 22:00 WIB
Apr 2, 22:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Apr 2, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Apr 2, 21:00 WIB
Resolved -
This incident has been resolved.
Apr 2, 09:11 WIB
Apr 2, 09:11 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
Apr 2, 09:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
Apr 2, 09:00 WIB
Resolved -
This incident has been resolved.
Apr 2, 05:01 WIB
Apr 2, 05:01 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Apr 2, 04:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Apr 2, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Apr 2, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Apr 2, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 2, 03:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 2, 03:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: All amount
Apr 2, 03:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: All amount
Apr 2, 03:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 2, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 2, 01:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Apr 1, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Apr 1, 23:00 WIB
Apr 1, 2025
Resolved -
This incident has been resolved.
Apr 1, 22:30 WIB
Apr 1, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Apr 1, 22:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Apr 1, 22:10 WIB
Resolved -
This incident has been resolved.
Apr 1, 22:01 WIB
Apr 1, 22:01 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Apr 1, 21:01 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Apr 1, 21:01 WIB
Resolved -
This incident has been resolved.
Apr 1, 05:00 WIB
Apr 1, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Apr 1, 04:40 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Apr 1, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: above 250000001
Apr 1, 04:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: above 250000001
Apr 1, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Apr 1, 04:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Apr 1, 04:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Apr 1, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Apr 1, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 1, 01:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 1, 01:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 1, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Apr 1, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 31, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 31, 23:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 31, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 31, 21:00 WIB
Mar 31, 2025
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 17:11 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 17:11 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 17:06 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 17:06 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 16:24 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 16:24 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 16:17 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 16:17 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 15:40 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 15:40 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 15:09 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 15:09 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 15:12 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 15:12 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 08:29 WIB
We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 08:29 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 14:51 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 14:51 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 14:37 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 14:37 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 14:18 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 14:18 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 08:28 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 08:28 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 11:53 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 11:53 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 08:36 WIB
We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 08:36 WIB
Resolved -
This incident has been resolved.
Mar 31, 05:00 WIB
Mar 31, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 31, 04:50 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 31, 04:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Mar 31, 04:40 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Mar 31, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: above 250000001
Mar 31, 04:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: above 250000001
Mar 31, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 31, 04:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 31, 04:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 31, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 31, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 31, 02:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 31, 02:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 31, 02:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 31, 02:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 31, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 31, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 31, 00:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 31, 00:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: All amount
Mar 30, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: All amount
Mar 30, 23:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 30, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 30, 21:00 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 04:11 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 31, 04:11 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 04:05 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 31, 04:05 WIB
Mar 30, 2025
Resolved -
This incident has been resolved.
Mar 30, 05:00 WIB
Mar 30, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 30, 04:50 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 30, 04:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Mar 30, 04:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Mar 30, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 30, 04:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 30, 04:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 30, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 30, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 30, 03:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 30, 03:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 30, 02:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 30, 02:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 30, 02:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 30, 02:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 30, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 30, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 30, 00:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 30, 00:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 29, 23:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 29, 23:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 29, 23:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 29, 23:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 29, 23:01 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 29, 23:01 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 29, 21:01 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 29, 21:01 WIB
Mar 29, 2025
Resolved -
This incident has been resolved.
Mar 29, 09:10 WIB
Mar 29, 09:10 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
Mar 29, 08:50 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
Mar 29, 08:50 WIB
Resolved -
This incident has been resolved.
Mar 29, 05:00 WIB
Mar 29, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 29, 04:50 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 29, 04:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 29, 04:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 29, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 29, 04:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 29, 04:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 29, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 29, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 29, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 29, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 28, 23:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 28, 23:10 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: All amount
Mar 28, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: All amount
Mar 28, 23:00 WIB
Mar 28, 2025
Resolved -
This incident has been resolved.
Mar 28, 22:20 WIB
Mar 28, 22:20 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 28, 22:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 28, 22:10 WIB
Resolved -
This incident has been resolved.
Mar 28, 22:00 WIB
Mar 28, 22:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 28, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 28, 21:00 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 28, 14:15 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 28, 14:15 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 28, 12:16 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 28, 12:16 WIB
Resolved -
This incident has been resolved.
Mar 28, 11:20 WIB
Mar 28, 11:20 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
Mar 28, 11:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
Mar 28, 11:10 WIB
Resolved -
This incident has been resolved.
Mar 28, 05:10 WIB
Mar 28, 05:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-9999, above 100000001
Mar 28, 05:00 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-9999, above 100000001
Mar 28, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001
Mar 28, 04:50 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001
Mar 28, 04:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001
Mar 28, 04:40 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001
Mar 28, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001
Mar 28, 04:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001
Mar 28, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Mar 28, 04:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Mar 28, 04:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001
Mar 28, 04:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001
Mar 28, 04:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 28, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 28, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Mar 28, 03:50 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Mar 28, 03:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 28, 03:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 28, 03:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Mar 28, 03:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Mar 28, 03:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 28, 03:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 28, 03:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Mar 28, 03:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Mar 28, 03:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 28, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 28, 01:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: All amount
Mar 27, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: All amount
Mar 27, 23:00 WIB
Mar 27, 2025
Resolved -
This incident has been resolved.
Mar 27, 22:30 WIB
Mar 27, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 27, 22:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 27, 22:10 WIB
Resolved -
This incident has been resolved.
Mar 27, 22:00 WIB
Mar 27, 22:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 27, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 27, 21:00 WIB
Resolved -
This incident has been resolved.
Mar 27, 04:01 WIB
Mar 27, 04:01 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: above 250000001
Mar 27, 03:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: above 250000001
Mar 27, 03:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
MANDIRI: 1-9999, above 50000001
Mar 27, 03:20 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
MANDIRI: 1-9999, above 50000001
Mar 27, 03:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: above 250000001
Mar 27, 03:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: above 250000001
Mar 27, 03:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-9999, above 50000001
Mar 27, 03:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-9999, above 50000001
Mar 27, 03:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: above 250000001
Mar 26, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: above 250000001
Mar 26, 23:00 WIB
Mar 26, 2025
Resolved -
This incident has been resolved.
Mar 26, 22:40 WIB
Mar 26, 22:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 26, 22:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 26, 22:10 WIB
Resolved -
This incident has been resolved.
Mar 26, 22:00 WIB
Mar 26, 22:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 26, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 26, 21:00 WIB
Resolved -
This incident has been resolved.
Mar 26, 04:00 WIB
Mar 26, 04:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: above 250000001
Mar 25, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: above 250000001
Mar 25, 23:00 WIB
Resolved -
Our partner has confirmed that the incident is recovered
Mar 26, 00:30 WIB
Mar 26, 00:30 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
Our partner has confirmed that they are investigating the issue.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney Customer Service
Mar 25, 17:41 WIB
We have detected issues with OVO payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
Our partner has confirmed that they are investigating the issue.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney Customer Service
Mar 25, 17:41 WIB
Mar 25, 2025
Resolved -
This incident has been resolved.
Mar 25, 22:40 WIB
Mar 25, 22:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 25, 22:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 25, 22:10 WIB
Resolved -
This incident has been resolved.
Mar 25, 22:03 WIB
Mar 25, 22:03 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 25, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 25, 21:00 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 25, 18:06 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 25, 18:06 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.30% of requests in the last 15 minutes have been affected
- First triggered at: 2025-03-25 16:07:13+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 25, 17:49 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.30% of requests in the last 15 minutes have been affected
- First triggered at: 2025-03-25 16:07:13+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 25, 17:49 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 25, 17:17 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 25, 17:17 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 25, 17:14 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 25, 17:14 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 25, 17:05 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 25, 17:05 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 25, 17:00 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 25, 17:00 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 25, 16:37 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 25, 16:37 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 25, 16:24 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 25, 16:24 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 25, 16:19 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 25, 16:19 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.10% of requests in the last 15 minutes have been affected
- First triggered at: 2025-03-25 16:07:13+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 25, 16:13 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.10% of requests in the last 15 minutes have been affected
- First triggered at: 2025-03-25 16:07:13+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 25, 16:13 WIB
Resolved -
This incident has been resolved.
Mar 25, 05:00 WIB
Mar 25, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
Mar 25, 04:50 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
Mar 25, 04:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 25, 04:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 25, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 25, 04:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 25, 04:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 25, 04:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 25, 04:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 25, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 25, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Mar 25, 03:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001
Mar 25, 03:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 25, 03:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 25, 03:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 25, 03:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 25, 03:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 25, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 25, 01:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 24, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 24, 23:00 WIB
Mar 24, 2025
Resolved -
This incident has been resolved.
Mar 24, 22:40 WIB
Mar 24, 22:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 24, 22:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 24, 22:10 WIB
Resolved -
This incident has been resolved.
Mar 24, 22:00 WIB
Mar 24, 22:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 24, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 24, 21:00 WIB
Resolved -
This incident has been resolved.
Mar 24, 10:30 WIB
Mar 24, 10:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
Mar 24, 10:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
Mar 24, 10:20 WIB
Resolved -
This incident has been resolved.
Mar 24, 05:00 WIB
Mar 24, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 24, 04:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 24, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 24, 04:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 24, 04:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 24, 04:01 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 24, 04:01 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 24, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 24, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 24, 00:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 24, 00:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 23, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 23, 23:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 23, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 23, 21:00 WIB
Mar 23, 2025
Resolved -
This incident has been resolved.
Mar 23, 05:00 WIB
Mar 23, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Mar 23, 04:50 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Mar 23, 04:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: above 250000001
Mar 23, 04:40 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: above 250000001
Mar 23, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Mar 23, 04:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 1-9999, above 100000001
Mar 23, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 23, 04:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 23, 04:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 23, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 23, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 23, 03:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 23, 03:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 23, 03:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 23, 03:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 23, 02:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 23, 02:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 23, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 23, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 23, 00:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 23, 00:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 22, 23:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 22, 23:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 22, 23:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 22, 23:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 22, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 22, 23:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 22, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 22, 21:00 WIB
Mar 22, 2025
Resolved -
This incident has been resolved.
Mar 22, 05:00 WIB
Mar 22, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 22, 04:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 22, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 22, 04:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 22, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 22, 04:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 22, 04:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 22, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 22, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 22, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 22, 01:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 21, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 21, 23:00 WIB
Mar 21, 2025
Resolved -
This incident has been resolved.
Mar 21, 22:30 WIB
Mar 21, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 21, 22:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 21, 22:10 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 22:05 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 22:05 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 21:50 WIB
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 21:50 WIB
Resolved -
This incident has been resolved.
Mar 21, 22:00 WIB
Mar 21, 22:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 21, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 21, 21:00 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 10:44 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 10:44 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.
Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 10:28 WIB
We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.
Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 10:28 WIB
Resolved -
Dear customers,
We have detected an issue where Reports generated between 7:00 - 9:26 AM GMT+7 from the Dashboard were incomplete.
The issue has been resolved. Customers may regenerate the same report again to get a complete report.
We apologize for the inconvenience caused.
Mar 21, 07:00 WIB
We have detected an issue where Reports generated between 7:00 - 9:26 AM GMT+7 from the Dashboard were incomplete.
The issue has been resolved. Customers may regenerate the same report again to get a complete report.
We apologize for the inconvenience caused.
Mar 21, 07:00 WIB
Resolved -
This incident has been resolved.
Mar 21, 05:00 WIB
Mar 21, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 21, 04:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 21, 04:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 21, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 21, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 21, 03:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 21, 03:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 21, 02:50 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: All amount
Mar 21, 02:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 21, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 21, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 20, 23:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 20, 23:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 20, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001
Mar 20, 23:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 20, 22:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 20, 22:40 WIB
Completed -
The scheduled maintenance has been completed.
Mar 21, 04:00 WIB
Mar 21, 04:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 02:00 WIB
Mar 21, 02:00 WIB
Scheduled -
Dear Valued Customers,
Please be informed that BNI VA will be performing a system maintenance to serve you better.
TIME: Friday, 21 March 2025 02:00-04:00 GMT +7
As such, impact to transactions on Instamoney's platform are as follows:
- All BNI VA transactions during the maintenance time will not able to performed.
Please refrain transacting with this payment option during period given above as partner's service and application will be unavailable.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co
Thank you for your understanding and cooperation.
Regards,
Instamoney Team
Mar 19, 17:11 WIB
Please be informed that BNI VA will be performing a system maintenance to serve you better.
TIME: Friday, 21 March 2025 02:00-04:00 GMT +7
As such, impact to transactions on Instamoney's platform are as follows:
- All BNI VA transactions during the maintenance time will not able to performed.
Please refrain transacting with this payment option during period given above as partner's service and application will be unavailable.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co
Thank you for your understanding and cooperation.
Regards,
Instamoney Team
Mar 19, 17:11 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 03:18 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 03:18 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 03:04 WIB
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 03:04 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 02:20 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 02:20 WIB
Identified -
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 02:16 WIB
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 02:16 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 02:12 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 02:12 WIB
Identified -
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 02:05 WIB
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 02:05 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 01:44 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 01:44 WIB
Identified -
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.00% of requests in the last 15 minutes have been affected
- First triggered at: 2025-03-21 00:27:12+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 00:54 WIB
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.00% of requests in the last 15 minutes have been affected
- First triggered at: 2025-03-21 00:27:12+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 00:54 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 01:29 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 21, 01:29 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 01:14 WIB
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 21, 01:14 WIB
Mar 20, 2025
Resolved -
This incident has been resolved.
Mar 20, 22:30 WIB
Mar 20, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 20, 22:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 20, 22:10 WIB
Resolved -
This incident has been resolved.
Mar 20, 22:00 WIB
Mar 20, 22:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 20, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-500000000
Mar 20, 21:00 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 20, 13:33 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 20, 13:33 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 20, 13:27 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 20, 13:27 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 20, 13:25 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Mar 20, 13:25 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 20, 13:22 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Mar 20, 13:22 WIB
Resolved -
This incident has been resolved.
Mar 20, 05:00 WIB
Mar 20, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 20, 04:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 20, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 20, 04:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 20, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 20, 04:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Mar 20, 04:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 20, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Mar 20, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 20, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
MANDIRI: above 250000001
Mar 20, 01:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 19, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
MANDIRI: above 250000001
Mar 19, 23:00 WIB