All Systems Operational

API Operational
Virtual Accounts Operational
Disbursements Operational
Invoice ? Operational
eWallets Operational
Escrow Operational
Callback Operational
Virtual Accounts Operational
Retail Outlet Operational
EWallets Operational
Direct Debit Operational
Disbursement Operational
Disbursements Operational
BCA Operational
BRI Operational
BNI Operational
Mandiri Operational
Permata Operational
BSI ? Operational
Other Indonesia banks and E-Wallets Operational
eWallets Partners Operational
OVO Operational
ShopeePay Operational
DANA Operational
LinkAja Operational
Astrapay Operational
Jenius Pay Operational
Retail Outlet Partners Operational
Alfamart Operational
Virtual Accounts Bank Partners Operational
BNI Operational
BRI Operational
BSS Operational
Mandiri Operational
Permata Operational
BSS BI-FAST Operational
Batch Disbursements Operational
Callback (Legacy) Operational
Dashboard Operational
Remittance Operational
Remittance Payouts Operational
RDL Operational
Third Party Data Connection Operational
Registration Operational
Escrow Operational
Escrow Virtual Account Operational
Escrow RDL Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Docs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 16, 2025

No incidents reported today.

Sep 15, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 15, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 15, 22:20 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 15, 03:57 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 15, 00:56 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 15, 00:51 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 15, 00:48 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 15, 00:03 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 14, 23:23 WIB
Sep 14, 2025
Sep 13, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 13, 07:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Sep 13, 07:10 WIB
Payouts Disruption in Indonesia
Resolved - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Sep 13, 07:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Sep 13, 04:30 WIB
BI Fast Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 06:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 13:31 WIB
Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: 12 September 2025 23.00 GMT+7
End: 13 September 2025 06.35 GMT+7
Duration: 7 hours and 35 minutes

Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, Permata and BSS with amount >100m to 250m IDR will be kept in pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA and BSS VA would not be able to accept payments through BI-fast transfer option

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@instamoney.co

Sincerely,
Instamoney Customer Support
Sep 11, 13:27 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 13, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
Sep 13, 03:52 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 10000-50000000
Sep 13, 03:02 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-50000000
Sep 13, 01:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-50000000
Sep 13, 01:20 WIB
Sep 12, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 12, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 12, 22:20 WIB
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 12, 21:15 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 12, 20:48 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 12, 02:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 50000001-100000000
BRI: 10000-100000000
Sep 12, 01:40 WIB
Sep 11, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 11, 03:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
Sep 11, 03:31 WIB
BRI VA System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 WIB
Scheduled - Dear Valued Customers,

Please be informed that BRI VA will be performing a system maintenance to serve you better.

Time: Thursday, 11 September 2025 00:00 - 03:00 GMT +7

As such, impact to transactions on Instamoney's platform are as follows:

- All BRI VA transactions during the maintenance time will not able to performed.

Please refrain transacting with this payment option during period given above.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co

Thank you for your understanding and cooperation.

Regards,
Instamoney Team
Sep 10, 22:11 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 11, 00:03 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 11, 00:01 WIB
Sep 10, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 10, 23:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

MANDIRI: 10000-100000000
Sep 10, 23:20 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 10, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 10, 22:20 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 10, 21:44 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 25.157s
- First triggered at: 2025-09-10 21:34:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 10, 21:35 WIB
EWALLET LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 10, 16:25 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 10, 16:23 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 10, 03:53 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 10, 03:49 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 10, 00:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 10, 00:01 WIB
Sep 9, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 9, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 9, 22:20 WIB
Sep 8, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 8, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 8, 22:20 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 8, 00:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 8, 00:01 WIB
Sep 7, 2025

No incidents reported.

Sep 6, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 6, 02:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Sep 6, 00:30 WIB
Sep 5, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 5, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, 50000001-250000000
Sep 5, 03:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Sep 5, 03:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, 50000001-250000000
Sep 5, 03:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Sep 4, 23:40 WIB
Sep 4, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 4, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 4, 22:20 WIB
Sep 3, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 3, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 3, 22:20 WIB
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 3, 16:52 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 3, 16:37 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Sep 3, 00:02 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Sep 3, 00:01 WIB
Sep 2, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 2, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 2, 22:21 WIB
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