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Update - Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: All amount
BNI: 1-9999, 100000001-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 18, 2026 - 01:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: All amount
BNI: 1-9999, 100000001-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 18, 2026 - 01:00 WIB
Update - Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: All amount
BNI: 1-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Aug 18, 2026 - 00:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: All amount
BNI: 1-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Aug 18, 2026 - 00:00 WIB
Update - Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: All amount
BNI: 1-250000000
BRI: 10000-100000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Aug 17, 2026 - 23:40 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: All amount
BNI: 1-250000000
BRI: 10000-100000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Aug 17, 2026 - 23:40 WIB
Update - Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: All amount
BNI: 1-250000000
MANDIRI: 5000-250000000
PERMATA: All amount
Other banks and Ewallets: 1-250000000
Aug 17, 2026 - 23:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: All amount
BNI: 1-250000000
MANDIRI: 5000-250000000
PERMATA: All amount
Other banks and Ewallets: 1-250000000
Aug 17, 2026 - 23:00 WIB
Identified - Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 17, 2026 - 22:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 17, 2026 - 22:20 WIB
API
Operational
Virtual Accounts
Operational
Disbursements
Operational
Invoice
Operational
eWallets
Operational
Escrow
Operational
Callback
Operational
Virtual Accounts
Operational
Retail Outlet
Operational
EWallets
Operational
Direct Debit
Operational
Disbursement
Operational
Disbursements
Degraded Performance
BCA
Degraded Performance
BRI
Operational
BNI
Degraded Performance
Mandiri
Degraded Performance
Permata
Operational
BSI
Degraded Performance
Other Indonesia banks and E-Wallets
Operational
eWallets Partners
Operational
OVO
Operational
ShopeePay
Operational
DANA
Operational
LinkAja
Operational
Astrapay
Operational
Jenius Pay
Operational
Retail Outlet Partners
Operational
Alfamart
Operational
Virtual Accounts Bank Partners
Operational
BNI
Operational
BRI
Operational
BSS
Operational
Mandiri
Operational
Permata
Operational
BSS BI-FAST
Operational
Batch Disbursements
Operational
Callback (Legacy)
Operational
Dashboard
Operational
Remittance
Operational
Remittance Payouts
Degraded Performance
RDL
Operational
Third Party Data Connection
Operational
Registration
Operational
Escrow
Operational
Escrow Virtual Account
Operational
Escrow RDL
Operational
Notifications
Operational
WhatsApp
Operational
SMS
Operational
Email
Operational
Viber
Operational
Docs
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2026
Unresolved incident: Payouts Disruption in Indonesia.
Aug 17, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 17, 23:02 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 17, 23:02 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 17, 22:59 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 17, 22:59 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 17, 22:33 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 17, 22:33 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 17, 22:31 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 17, 22:31 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 17, 16:14 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 17, 16:14 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 17, 16:12 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 17, 16:12 WIB
Aug 16, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 16, 23:38 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 16, 23:38 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 16, 23:35 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 16, 23:35 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 16, 23:02 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 16, 23:02 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 16, 22:56 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 16, 22:56 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 16, 10:44 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 16, 10:44 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 16, 10:42 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 16, 10:42 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 16, 07:23 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 16, 07:23 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 16, 07:21 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 16, 07:21 WIB
Aug 15, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 15, 23:40 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 15, 23:40 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 15, 23:37 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 15, 23:37 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 15, 23:19 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 15, 23:19 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 15, 23:14 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 15, 23:14 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 15, 21:10 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 15, 21:10 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 15, 21:02 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 15, 21:02 WIB
Resolved -
This incident has been resolved.
Aug 15, 14:40 WIB
Aug 15, 14:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-4999, above 250000001
Aug 15, 14:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-4999, above 250000001
Aug 15, 14:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 15, 11:49 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 15, 11:49 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 15, 11:48 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 15, 11:48 WIB
Resolved -
This incident has been resolved.
Aug 15, 07:50 WIB
Aug 15, 07:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Aug 15, 05:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Aug 15, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-4999
Other banks and Ewallets: 1-4999
Aug 15, 04:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-4999
Other banks and Ewallets: 1-4999
Aug 15, 04:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
Aug 15, 00:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
Aug 15, 00:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
Aug 14, 23:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
Aug 14, 23:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 15, 07:43 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 15, 07:43 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 15, 07:41 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 15, 07:41 WIB
Aug 14, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 14, 18:17 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 14, 18:17 WIB
Identified -
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ALFAMART cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 14, 18:13 WIB
We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ALFAMART cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 14, 18:13 WIB
Resolved -
This incident has been resolved.
Aug 14, 17:00 WIB
Aug 14, 17:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 16:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 16:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 14:10 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 14:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 14:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 14:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 13:10 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 13:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 05:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, above 250000001
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 04:50 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, above 250000001
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 04:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, above 250000001
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 04:40 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, above 250000001
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 04:20 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 14, 04:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Aug 14, 04:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Aug 14, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 14, 03:10 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 14, 03:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 14, 03:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 14, 03:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 14, 01:50 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 14, 01:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 14, 01:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 14, 01:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 14, 01:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 14, 01:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 14, 16:46 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 14, 16:46 WIB
Identified -
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ALFAMART cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 14, 16:41 WIB
We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ALFAMART cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 14, 16:41 WIB
Aug 13, 2026
Resolved -
This incident has been resolved.
Aug 13, 11:00 WIB
Aug 13, 11:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 13, 10:40 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 13, 10:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 13, 08:10 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 13, 08:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 13, 08:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 13, 08:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 13, 07:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 13, 07:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Aug 13, 04:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Aug 13, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 13, 03:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 13, 03:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 13, 01:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 13, 01:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-9999, above 100000001
Aug 13, 01:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-9999, above 100000001
Aug 13, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: All amount
Aug 12, 23:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: All amount
Aug 12, 23:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Aug 12, 22:40 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Aug 12, 22:40 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 13, 03:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 13, 03:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 20.00% of requests in the last 15 minutes have been affected
- First triggered at: 2026-08-13 02:03:17+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 13, 02:05 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 20.00% of requests in the last 15 minutes have been affected
- First triggered at: 2026-08-13 02:03:17+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 13, 02:05 WIB
Aug 12, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 12, 23:03 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 12, 23:03 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 12, 23:02 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 12, 23:02 WIB
Resolved -
This incident has been resolved.
Aug 12, 07:50 WIB
Aug 12, 07:50 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-4999, above 250000001
Aug 12, 07:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-4999, above 250000001
Aug 12, 07:00 WIB
Resolved -
This incident has been resolved.
Aug 12, 06:50 WIB
Aug 12, 06:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 12, 05:50 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 12, 05:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 12, 05:00 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 12, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 12, 04:50 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 12, 04:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 12, 04:40 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 12, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 12, 04:00 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Aug 12, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-100000000
BNI: 1-9999, 100000001-250000000
BRI: 1-9999, above 100000001
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000
Aug 12, 03:50 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-100000000
BNI: 1-9999, 100000001-250000000
BRI: 1-9999, above 100000001
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000
Aug 12, 03:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-100000000
BNI: 1-9999, 100000001-250000000
BRI: 1-9999, above 100000001
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Aug 12, 03:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-100000000
BNI: 1-9999, 100000001-250000000
BRI: 1-9999, above 100000001
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Aug 12, 03:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-100000000
BNI: 1-9999, 100000001-250000000
BRI: 1-9999, above 100000001
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000
Aug 12, 01:30 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-100000000
BNI: 1-9999, 100000001-250000000
BRI: 1-9999, above 100000001
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000
Aug 12, 01:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-250000000
Other banks and Ewallets: 1-250000000
Aug 12, 01:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-250000000
Other banks and Ewallets: 1-250000000
Aug 12, 01:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-9999, 100000001-250000000
Other banks and Ewallets: 1-250000000
Aug 12, 01:10 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-9999, 100000001-250000000
Other banks and Ewallets: 1-250000000
Aug 12, 01:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-9999, 100000001-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 12, 01:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-9999, 100000001-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Aug 12, 01:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-250000000
Other banks and Ewallets: 1-250000000
Aug 12, 00:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-250000000
Other banks and Ewallets: 1-250000000
Aug 12, 00:00 WIB
Aug 11, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 11, 23:19 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 11, 23:19 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 11, 23:18 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 11, 23:18 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 11, 14:16 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 11, 14:16 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 11, 14:15 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 11, 14:15 WIB
Aug 10, 2026
Resolved -
This incident has been resolved.
Aug 10, 19:40 WIB
Aug 10, 19:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 10, 19:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 10, 19:00 WIB
Resolved -
This incident has been resolved.
Aug 10, 16:40 WIB
Aug 10, 16:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 10, 16:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 10, 16:30 WIB
Resolved -
This incident has been resolved.
Aug 10, 15:50 WIB
Aug 10, 15:50 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 10, 15:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 10, 15:40 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 10, 07:05 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 10, 07:05 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 10, 07:04 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 10, 07:04 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 10, 00:00 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 10, 00:00 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 9, 23:53 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 9, 23:53 WIB
Aug 9, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 9, 23:43 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 9, 23:43 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 9, 23:40 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 9, 23:40 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 9, 07:05 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 9, 07:05 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 9, 07:00 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 9, 07:00 WIB
Aug 8, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 8, 16:45 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 8, 16:45 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.055% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 8, 16:42 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.055% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 8, 16:42 WIB
Aug 7, 2026
Resolved -
This incident has been resolved.
Aug 7, 21:30 WIB
Aug 7, 21:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 7, 20:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 7, 20:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 7, 20:13 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 7, 20:13 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 7, 20:11 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 7, 20:11 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 7, 12:56 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 7, 12:56 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 7, 12:55 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 7, 12:55 WIB
Aug 6, 2026
Resolved -
This incident has been resolved.
Aug 6, 01:00 WIB
Aug 6, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 5000-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 5000-250000000
Aug 6, 00:50 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 5000-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 5000-250000000
Aug 6, 00:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Aug 5, 23:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Aug 5, 23:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Aug 5, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 5000-250000000
BNI: 1-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Aug 5, 23:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Aug 5, 22:30 WIB
We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Aug 5, 22:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 6, 00:00 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 6, 00:00 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 5, 23:57 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 5, 23:57 WIB
Aug 5, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 5, 14:11 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 5, 14:11 WIB
Identified -
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.30% of requests in the last 15 minutes have been affected
- First triggered at: 2026-08-05 13:50:12+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 5, 13:52 WIB
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.30% of requests in the last 15 minutes have been affected
- First triggered at: 2026-08-05 13:50:12+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 5, 13:52 WIB
Resolved -
This incident has been resolved.
Aug 5, 08:40 WIB
Aug 5, 08:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 5, 06:50 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 5, 06:50 WIB
Aug 4, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 4, 23:56 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 4, 23:56 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 4, 23:53 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 4, 23:53 WIB
Resolved -
This incident has been resolved.
Aug 4, 17:20 WIB
Aug 4, 17:20 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Aug 4, 17:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Aug 4, 17:00 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 4, 16:31 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 4, 16:31 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 4, 16:30 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 4, 16:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 4, 16:09 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Aug 4, 16:09 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.90% of requests in the last 10 minutes have been affected
- First triggered at: 2026-08-04 15:55:15+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 4, 15:57 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.90% of requests in the last 10 minutes have been affected
- First triggered at: 2026-08-04 15:55:15+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Aug 4, 15:57 WIB
Resolved -
This incident has been resolved.
Aug 4, 07:00 WIB
Aug 4, 07:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 4, 06:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Aug 4, 06:20 WIB