Instamoney Status

Resolved - This incident has been resolved.
Dec 16, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 16, 22:20 WIB

Resolved - This incident has been resolved.
Dec 16, 11:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Dec 16, 11:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 16, 00:03 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 16, 00:01 WIB

Dec 15, 2025

Resolved - This incident has been resolved.
Dec 15, 23:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000
Dec 15, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 15, 22:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 15, 00:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 15, 00:01 WIB

Dec 14, 2025

Resolved - This incident has been resolved.
Dec 14, 02:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Dec 14, 01:50 WIB

Dec 13, 2025

Resolved - This incident has been resolved.
Dec 13, 23:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000
MANDIRI: 1-250000000
Dec 13, 23:20 WIB

Resolved - This incident has been resolved.
Dec 13, 01:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Dec 13, 00:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 13, 00:04 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 13, 00:01 WIB

Dec 12, 2025

Resolved - This incident has been resolved.
Dec 12, 02:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Dec 12, 01:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 12, 00:05 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 12, 00:01 WIB

Dec 11, 2025

Resolved - This incident has been resolved.
Dec 11, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 11, 22:20 WIB

VIRTUAL_ACCOUNT BRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 11, 11:26 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 11, 11:07 WIB

Resolved - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BSI: 1-9999, 100000001-250000000
Dec 11, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BSI: 1-9999, 100000001-250000000
Dec 11, 01:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BSI: 1-250000000
Dec 10, 23:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BSI: 1-9999, 100000001-250000000
Dec 10, 22:41 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 10, 22:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 11, 00:03 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 11, 00:01 WIB

Dec 10, 2025

Backfill - increase in latency for API GW

Resolved - Dear customers,

We saw slight increase in latency across some of our APIGW endpoints (p95 200ms -> p95 400ms) from 12:23 - 12:28 GMT+8.
Customers would have seen an increase in latency but should not have experienced timeouts.

Best regards,
Instamoney Team
Dec 10, 11:30 WIB

Resolved - This incident has been resolved.
Dec 10, 01:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000
Dec 10, 00:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000
Dec 9, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 9, 22:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 10, 00:03 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 10, 00:01 WIB

Dec 9, 2025

Delayed callback for RDL

Resolved - Dear Customers,

We identified that there was a delay in callbacks for our customers using RDL products. All callbacks have been sent/remediated.

Please reach out to our helpdesk if you encounter further issues.

Best regards,
Instamoney Team
Dec 9, 14:45 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 9, 12:06 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 30.166s
- First triggered at: 2025-12-09 11:54:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 9, 11:56 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 9, 11:40 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 9, 11:31 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 9, 10:13 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 9, 10:03 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 9, 00:05 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 9, 00:01 WIB

Dec 8, 2025

Resolved - This incident has been resolved.
Dec 8, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 8, 22:20 WIB

Resolved - This incident has been resolved.
Dec 8, 17:01 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

OVO: 1-9999
Dec 8, 16:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 8, 00:04 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 8, 00:02 WIB

Dec 7, 2025

Resolved - This incident has been resolved.
Dec 7, 03:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
Dec 7, 03:20 WIB

Resolved - This incident has been resolved.
Dec 7, 01:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Dec 7, 00:30 WIB

Dec 6, 2025

Resolved - This incident has been resolved.
Dec 6, 23:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000
Dec 6, 23:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 6, 13:28 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 6, 13:18 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 6, 12:46 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 6, 12:45 WIB

BRI VA System Maintenance

Completed - The scheduled maintenance has been completed.
Dec 6, 00:50 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:50 WIB

Scheduled - Dear Valued Customers,

Please be informed that BRI VA will be performing a system maintenance to serve you better.

Time: Friday, 05 December 2025 23:50 - Saturday, 06 December 00:50 (JKT Time GMT +7)

As such, impact to transactions on Instamoney's platform are as follows:
- All BRI VA transactions during the maintenance time will not able to performed.

Please refrain transacting with this payment option during period given above.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co

Thank you for your understanding and cooperation.

Regards,
Instamoney Team
Dec 5, 20:46 WIB

Dec 5, 2025

Resolved - This incident has been resolved.
Dec 5, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 5, 22:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 5, 16:59 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 5, 16:31 WIB

Decreased Payment Traffic due to Network Outage

Resolved - This incident has been resolved.
Dec 5, 16:23 WIB

Investigating - Dear Valued Customers,

We are currently seeing a decrease in successful payment traffic due to a service outage affecting the external infrastructure of several bank partners we integrate with.

The incident has been identified as originating from a widespread service disruption involving a major content delivery network (Cloudflare).

You may observe failing or delayed callbacks for payment completions across various channels.
This issue is primarily impacting our bank partners' connectivity and processing capabilities.

Please be assured that Instamoney's core infrastructure remains up and available to be called. Our internal backup mechanisms for WAF/DNS are functioning as designed.

You can monitor the external incident status here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

We are monitoring the situation closely and maintaining continuous communication with our affected partners. We will update this page immediately once we see the external issues have been resolved and traffic returns to normal levels.

Sincerely,

Instamoney Customer Service
Dec 5, 16:15 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 5, 16:17 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 5, 16:03 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 5, 16:15 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.126% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 5, 15:51 WIB

Dec 4, 2025

Resolved - This incident has been resolved.
Dec 4, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 4, 22:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 4, 21:34 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 4, 21:29 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 4, 15:43 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 4, 15:32 WIB

Instamoney's API Request Disruption

Resolved - Dear Customers,

This brief incident has been fully resolved, and all Instamoney services are back to normal operation.

Affected Service: Instamoney Gateway (API Request Creation)
Impact: Merchants may have experienced timeouts or network errors when attempting to create requests to Instamoney.
Incident Period: December 4, 2025, from 04:26:15 to 04:26:50 GMT+8.

The issue was caused by an unexpected change implemented by our network infrastructure partner, which temporarily affected the processing of incoming API requests to Instamoney. Our team promptly identified the the root cause, and the underlying issue was corrected, immediately restoring service stability.

All services have been verified and are now fully operational.

We sincerely apologize for the inconvenience caused by this short service disruption.

Sincerely,
Instamoney Customer Service
Dec 4, 15:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 4, 11:08 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 4, 10:54 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 4, 00:04 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 4, 00:01 WIB

Dec 3, 2025

Resolved - This incident has been resolved.
Dec 3, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 3, 22:20 WIB

CIMB Virtual Account Disruption

Resolved - This incident has been resolved.
Dec 3, 16:54 WIB

Investigating - Dear Customer,

We would like to inform you that CIMB Virtual Account services are currently experiencing a disruption.
During this period, creation, updates, and incoming payments for CIMB Virtual Accounts may be impacted.

We are actively monitoring the situation and will provide updates as more information becomes available.

Thank you for your patience and understanding.
Instamoney Customer Support
Dec 3, 16:42 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 3, 16:23 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 3, 16:22 WIB

Resolved - This incident has been resolved.
Dec 3, 05:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
Dec 3, 04:30 WIB

Resolved - This incident has been resolved.
Dec 3, 04:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-100000000
BNI: 10000-100000000
BRI: 10000-100000000
PERMATA: 10000-100000000
Other banks and Ewallets: 10000-100000000
Dec 3, 03:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-100000000
BNI: 50000001-100000000
BRI: 10000-100000000
Other banks and Ewallets: 50000001-100000000
Dec 3, 03:20 WIB

Resolved - This incident has been resolved.
Dec 3, 00:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000
Dec 2, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Dec 2, 22:20 WIB