Instamoney Status

Mar 20, 2026

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 20, 19:14 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 7.80% of requests in the last 10 minutes have been affected
- First triggered at: 2026-03-20 18:13:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 20, 18:16 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 20, 19:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

DANA: 1-9999
Mar 20, 18:30 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 20, 18:00 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 20, 17:47 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 20, 15:01 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 20, 15:00 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 20, 12:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Mar 20, 08:50 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 20, 12:29 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 20, 12:26 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 20, 10:56 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 20, 10:54 WIB

Mar 19, 2026

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 19, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Mar 19, 22:20 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 19, 22:26 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 19, 22:25 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 19, 18:32 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 19, 18:30 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 19, 16:52 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 19, 16:50 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 19, 09:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 19, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 19, 04:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
BNI: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 19, 04:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
BNI: 1-9999, 100000001-250000000
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 19, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 5000-250000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000
Mar 19, 03:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 5000-250000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-250000000
Mar 19, 03:02 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 5000-250000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-250000000
Mar 19, 01:05 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-250000000
MANDIRI: 5000-250000000
PERMATA: All amount
Other banks and Ewallets: 1-250000000
Mar 19, 00:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-250000000
MANDIRI: 5000-250000000
PERMATA: All amount
Other banks and Ewallets: 1-250000000
Mar 18, 23:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 22:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 22:21 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 19:30 WIB

Mar 18, 2026

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 18, 18:49 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 18, 18:48 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 18, 17:04 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Mar 18, 16:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 15:11 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 18, 16:26 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 18, 16:25 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 18, 15:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 08:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 08:11 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 08:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 05:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 05:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 05:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, above 250000001
BNI: 1-9999, 100000001-250000000
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 04:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, above 250000001
BNI: 1-9999, 100000001-250000000
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 04:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, above 250000001
BNI: 1-9999, 100000001-250000000
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Mar 18, 04:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
BNI: 1-9999, 100000001-250000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-4999
Mar 18, 04:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
BNI: 1-9999, 100000001-250000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Mar 18, 04:10 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 18, 04:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Mar 18, 03:11 WIB

Mar 17, 2026

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 17, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Mar 17, 22:20 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 17, 21:57 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 7.00% of requests in the last 10 minutes have been affected
- First triggered at: 2026-03-17 20:51:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 17, 20:59 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 17, 20:55 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 28.995s
- First triggered at: 2026-03-17 20:36:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 17, 20:38 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 17, 04:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Mar 17, 04:30 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 17, 01:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Mar 17, 01:00 WIB

Mar 16, 2026

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 16, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Mar 16, 22:30 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 16, 04:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Mar 16, 03:50 WIB

Mar 15, 2026

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 15, 22:12 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 15, 22:11 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 15, 09:17 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 15, 09:16 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 15, 04:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Mar 15, 04:00 WIB

Mar 14, 2026

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 14, 17:06 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 14, 17:05 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 14, 16:08 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 14, 16:07 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 14, 11:45 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 14, 11:44 WIB

Mar 13, 2026

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 13, 23:32 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 42.729s
- First triggered at: 2026-03-13 23:18:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 13, 23:20 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 13, 23:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
Mar 13, 23:00 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 13, 22:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Mar 13, 22:20 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 13, 21:06 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 13, 20:58 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 13, 04:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Mar 13, 04:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Mar 13, 04:30 WIB

Mar 12, 2026

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 12, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Mar 12, 22:20 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 12, 19:23 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 12, 19:22 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 12, 09:05 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 12, 00:01 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 12, 04:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 8000-10000000
Mar 12, 04:20 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 12, 01:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Mar 12, 01:00 WIB

Mar 11, 2026

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 11, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Mar 11, 22:20 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 11, 07:49 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 11, 07:46 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 11, 07:20 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 11, 07:17 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 11, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 11, 00:01 WIB

Mar 10, 2026

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 10, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Mar 10, 22:30 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 10, 08:31 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 5.30% of requests in the last 10 minutes have been affected
- First triggered at: 2026-03-10 06:25:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 10, 06:34 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 10, 07:20 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 10, 07:18 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 10, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 10, 00:01 WIB

Mar 9, 2026

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 9, 23:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
Mar 9, 23:20 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 9, 22:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Mar 9, 22:20 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 9, 03:38 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.064% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 9, 03:34 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 9, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 9, 00:01 WIB

Mar 8, 2026

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 8, 23:02 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 8, 22:59 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 8, 22:37 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 8, 22:35 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 8, 13:56 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 8, 13:55 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 8, 13:11 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 8, 13:10 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 8, 07:43 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 8, 07:42 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 8, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 8, 00:01 WIB

Mar 7, 2026

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 7, 22:54 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 7, 22:53 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 7, 22:08 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 7, 22:07 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 7, 14:04 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 7, 14:03 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 7, 07:13 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 7, 07:07 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 7, 01:03 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 7, 00:51 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 7, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 7, 00:01 WIB

Mar 6, 2026

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 6, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Mar 6, 22:20 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Mar 6, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Mar 6, 00:01 WIB

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