All Systems Operational

API Operational
Virtual Accounts Operational
Disbursements Operational
Invoice ? Operational
eWallets Operational
Escrow Operational
Callback Operational
Virtual Accounts Operational
Retail Outlet Operational
EWallets Operational
Direct Debit Operational
Disbursement Operational
Disbursements Operational
BCA Operational
BRI Operational
BNI Operational
Mandiri Operational
Permata Operational
BSI ? Operational
Other Indonesia banks and E-Wallets Operational
eWallets Partners Operational
OVO Operational
ShopeePay Operational
DANA Operational
LinkAja Operational
Astrapay Operational
Jenius Pay Operational
Retail Outlet Partners Operational
Alfamart Operational
Virtual Accounts Bank Partners Operational
BNI Operational
BRI Operational
BSS Operational
Mandiri Operational
Permata Operational
BSS BI-FAST Operational
Batch Disbursements Operational
Callback (Legacy) Operational
Dashboard Operational
Remittance Operational
Remittance Payouts Operational
RDL Operational
Third Party Data Connection Operational
Registration Operational
Escrow Operational
Escrow Virtual Account Operational
Escrow RDL Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Docs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025
Resolved - This incident has been resolved.
Apr 2, 09:11 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount

Apr 2, 09:00 WIB
Resolved - This incident has been resolved.
Apr 2, 05:01 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Apr 2, 04:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Apr 2, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Apr 2, 03:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: All amount

Apr 2, 03:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Apr 2, 01:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Apr 1, 23:00 WIB
Apr 1, 2025
Resolved - This incident has been resolved.
Apr 1, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Apr 1, 22:10 WIB
Resolved - This incident has been resolved.
Apr 1, 22:01 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Apr 1, 21:01 WIB
Resolved - This incident has been resolved.
Apr 1, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 1-9999, above 100000001

Apr 1, 04:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: above 250000001

Apr 1, 04:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Apr 1, 04:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Apr 1, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Apr 1, 01:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Apr 1, 01:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001

Mar 31, 23:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 31, 21:00 WIB
Mar 31, 2025
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 31, 17:11 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 31, 17:06 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 31, 16:24 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 31, 16:17 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 31, 15:40 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 31, 15:09 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 31, 15:12 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 31, 08:29 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 31, 14:51 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 31, 14:37 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 31, 14:18 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 31, 08:28 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 31, 11:53 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 31, 08:36 WIB
Resolved - This incident has been resolved.
Mar 31, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 31, 04:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 1-9999, above 100000001

Mar 31, 04:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: above 250000001

Mar 31, 04:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 31, 04:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 31, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 31, 02:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: All amount

Mar 31, 02:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 31, 01:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 31, 00:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: All amount

Mar 30, 23:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 30, 21:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 31, 04:11 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 31, 04:05 WIB
Mar 30, 2025
Resolved - This incident has been resolved.
Mar 30, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 30, 04:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 1-9999, above 100000001

Mar 30, 04:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 30, 04:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 30, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 30, 03:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount

Mar 30, 02:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 30, 02:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 30, 01:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001

Mar 30, 00:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 29, 23:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001

Mar 29, 23:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 29, 23:01 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 29, 21:01 WIB
Mar 29, 2025
Resolved - This incident has been resolved.
Mar 29, 09:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount

Mar 29, 08:50 WIB
Resolved - This incident has been resolved.
Mar 29, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 29, 04:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 29, 04:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 29, 04:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 29, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 29, 01:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 28, 23:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: All amount

Mar 28, 23:00 WIB
Mar 28, 2025
Resolved - This incident has been resolved.
Mar 28, 22:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 28, 22:10 WIB
Resolved - This incident has been resolved.
Mar 28, 22:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 28, 21:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 28, 14:15 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 28, 12:16 WIB
Resolved - This incident has been resolved.
Mar 28, 11:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount

Mar 28, 11:10 WIB
Resolved - This incident has been resolved.
Mar 28, 05:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, above 100000001

Mar 28, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001

Mar 28, 04:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001

Mar 28, 04:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001

Mar 28, 04:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 1-9999, above 100000001

Mar 28, 04:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 100000001

Mar 28, 04:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 28, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001

Mar 28, 03:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount

Mar 28, 03:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001

Mar 28, 03:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount

Mar 28, 03:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001

Mar 28, 03:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: All amount

Mar 28, 01:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: All amount

Mar 27, 23:00 WIB
Mar 27, 2025
Resolved - This incident has been resolved.
Mar 27, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 27, 22:10 WIB
Resolved - This incident has been resolved.
Mar 27, 22:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 27, 21:00 WIB
Resolved - This incident has been resolved.
Mar 27, 04:01 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: above 250000001

Mar 27, 03:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
MANDIRI: 1-9999, above 50000001

Mar 27, 03:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: above 250000001

Mar 27, 03:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, above 50000001

Mar 27, 03:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: above 250000001

Mar 26, 23:00 WIB
Mar 26, 2025
Resolved - This incident has been resolved.
Mar 26, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 26, 22:10 WIB
Resolved - This incident has been resolved.
Mar 26, 22:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 26, 21:00 WIB
Resolved - This incident has been resolved.
Mar 26, 04:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: above 250000001

Mar 25, 23:00 WIB
Resolved - Our partner has confirmed that the incident is recovered
Mar 26, 00:30 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

Our partner has confirmed that they are investigating the issue.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney Customer Service

Mar 25, 17:41 WIB
Mar 25, 2025
Resolved - This incident has been resolved.
Mar 25, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 25, 22:10 WIB
Resolved - This incident has been resolved.
Mar 25, 22:03 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 25, 21:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 25, 18:06 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.30% of requests in the last 15 minutes have been affected
- First triggered at: 2025-03-25 16:07:13+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 25, 17:49 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 25, 17:17 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 25, 17:14 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 25, 17:05 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 25, 17:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 25, 16:37 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 25, 16:24 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 25, 16:19 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.10% of requests in the last 15 minutes have been affected
- First triggered at: 2025-03-25 16:07:13+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 25, 16:13 WIB
Resolved - This incident has been resolved.
Mar 25, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000

Mar 25, 04:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 25, 04:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 25, 04:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 25, 04:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 25, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, above 100000001
MANDIRI: 1-9999, above 50000001

Mar 25, 03:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 25, 03:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: All amount

Mar 25, 03:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 25, 01:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 24, 23:00 WIB
Mar 24, 2025
Resolved - This incident has been resolved.
Mar 24, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 24, 22:10 WIB
Resolved - This incident has been resolved.
Mar 24, 22:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 24, 21:00 WIB
Resolved - This incident has been resolved.
Mar 24, 10:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount

Mar 24, 10:20 WIB
Resolved - This incident has been resolved.
Mar 24, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 24, 04:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 24, 04:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 24, 04:01 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 24, 01:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 24, 00:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001

Mar 23, 23:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 23, 21:00 WIB
Mar 23, 2025
Resolved - This incident has been resolved.
Mar 23, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 1-9999, above 100000001

Mar 23, 04:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: above 250000001

Mar 23, 04:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 1-9999, above 100000001

Mar 23, 04:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 23, 04:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 23, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 23, 03:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: All amount

Mar 23, 03:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 23, 02:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 23, 01:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001

Mar 23, 00:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 22, 23:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001

Mar 22, 23:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 22, 23:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 22, 21:00 WIB
Mar 22, 2025
Resolved - This incident has been resolved.
Mar 22, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 22, 04:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 22, 04:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 22, 04:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 22, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 22, 01:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 21, 23:00 WIB
Mar 21, 2025
Resolved - This incident has been resolved.
Mar 21, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 21, 22:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 21, 22:05 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 21, 21:50 WIB
Resolved - This incident has been resolved.
Mar 21, 22:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 21, 21:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 21, 10:44 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 21, 10:28 WIB
Resolved - Dear customers,

We have detected an issue where Reports generated between 7:00 - 9:26 AM GMT+7 from the Dashboard were incomplete.
The issue has been resolved. Customers may regenerate the same report again to get a complete report.

We apologize for the inconvenience caused.

Mar 21, 07:00 WIB
Resolved - This incident has been resolved.
Mar 21, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 21, 04:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 21, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 21, 03:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: All amount

Mar 21, 02:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 21, 01:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 20, 23:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: All amount
MANDIRI: above 250000001

Mar 20, 23:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 20, 22:40 WIB
Completed - The scheduled maintenance has been completed.
Mar 21, 04:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 02:00 WIB
Scheduled - Dear Valued Customers,

Please be informed that BNI VA will be performing a system maintenance to serve you better.

TIME: Friday, 21 March 2025 02:00-04:00 GMT +7

As such, impact to transactions on Instamoney's platform are as follows:
- All BNI VA transactions during the maintenance time will not able to performed.

Please refrain transacting with this payment option during period given above as partner's service and application will be unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co

Thank you for your understanding and cooperation.

Regards,
Instamoney Team

Mar 19, 17:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 21, 03:18 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 21, 03:04 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 21, 02:20 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 21, 02:16 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 21, 02:12 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 21, 02:05 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 21, 01:44 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.00% of requests in the last 15 minutes have been affected
- First triggered at: 2025-03-21 00:27:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 21, 00:54 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 21, 01:29 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 21, 01:14 WIB
Mar 20, 2025
Resolved - This incident has been resolved.
Mar 20, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 20, 22:10 WIB
Resolved - This incident has been resolved.
Mar 20, 22:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 20, 21:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 20, 13:33 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 20, 13:27 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service

Mar 20, 13:25 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service

Mar 20, 13:22 WIB
Resolved - This incident has been resolved.
Mar 20, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 20, 04:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 20, 04:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 20, 04:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 20, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 20, 01:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 19, 23:00 WIB
Mar 19, 2025
Resolved - This incident has been resolved.
Mar 19, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 19, 22:10 WIB
Resolved - This incident has been resolved.
Mar 19, 22:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000

Mar 19, 21:00 WIB
Resolved - This incident has been resolved.
Mar 19, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001

Mar 19, 04:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001

Mar 19, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
MANDIRI: above 250000001

Mar 19, 01:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
MANDIRI: above 250000001

Mar 18, 23:00 WIB