Subscribe to UpdatesSubscribe
Get email notifications whenever Instamoney creates, updates or resolves an incident.
Get text message notifications whenever Instamoney creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Get webhook notifications whenever Instamoney creates an incident, updates an incident, resolves an incident or changes a component status.
All Systems Operational
API
Operational
Virtual Accounts
Operational
Disbursements
Operational
Invoice
Operational
eWallets
Operational
Escrow
Operational
Callback
Operational
Virtual Accounts
Operational
Retail Outlet
Operational
EWallets
Operational
Direct Debit
Operational
Disbursement
Operational
Disbursements
Operational
BCA
Operational
BRI
Operational
BNI
Operational
Mandiri
Operational
Permata
Operational
BSI
Operational
Other Indonesia banks and E-Wallets
Operational
eWallets Partners
Operational
OVO
Operational
ShopeePay
Operational
DANA
Operational
LinkAja
Operational
Astrapay
Operational
Jenius Pay
Operational
Retail Outlet Partners
Operational
Alfamart
Operational
Virtual Accounts Bank Partners
Operational
BNI
Operational
BRI
Operational
BSS
Operational
Mandiri
Operational
Permata
Operational
BSS BI-FAST
Operational
Batch Disbursements
Operational
Callback (Legacy)
Operational
Dashboard
Operational
Remittance
Operational
Remittance Payouts
Operational
RDL
Operational
Third Party Data Connection
Operational
Registration
Operational
Escrow
Operational
Escrow Virtual Account
Operational
Escrow RDL
Operational
Notifications
Operational
WhatsApp
Operational
SMS
Operational
Email
Operational
Viber
Operational
Docs
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Instamoney Virtual Account Scheduled Maintenance Notification Feb 20, 2026 02:30-02:35 WIB
Dear customers,
We would like to inform you that we are starting our scheduled maintenance to ensure the continued reliability and security of our services.
Maintenance details:
Date and Time: 20 February 2026, 2:30 AM +7
Duration: 5 minutes maximum
Impacts:
- Temporary downtime for the following APIs
- POST, PATCH, GET /callback_virtual_accounts
- GET /callback_virtual_account_payments/payment_id={payment_id}
- GET/available_virtual_account_banks
- For Escrow:
- POST /p2p-escrow-virtual-accounts
- GET /p2p-escrow-virtual-accounts/external-id/{external_id}
- GET /p2p-escrow-virtual-accounts/external-id/{external_id}/payments
- PATCH /p2p-escrow-virtual-accounts/{escrow_virtual_account_id}
- Delayed payment callback for Virtual Account transaction during the maintenance period
- Your customers may not be able to pay created virtual account during the maintenance period
We understand the importance of uninterrupted payment services and apologize for any inconvenience this may cause. Our team will work diligently to complete the maintenance as quickly as possible.
Warm regards,
Instamoney Customer Support
Posted on Feb 06, 2026 - 11:11 WIB
We would like to inform you that we are starting our scheduled maintenance to ensure the continued reliability and security of our services.
Maintenance details:
Date and Time: 20 February 2026, 2:30 AM +7
Duration: 5 minutes maximum
Impacts:
- Temporary downtime for the following APIs
- POST, PATCH, GET /callback_virtual_accounts
- GET /callback_virtual_account_payments/payment_id={payment_id}
- GET/available_virtual_account_banks
- For Escrow:
- POST /p2p-escrow-virtual-accounts
- GET /p2p-escrow-virtual-accounts/external-id/{external_id}
- GET /p2p-escrow-virtual-accounts/external-id/{external_id}/payments
- PATCH /p2p-escrow-virtual-accounts/{escrow_virtual_account_id}
- Delayed payment callback for Virtual Account transaction during the maintenance period
- Your customers may not be able to pay created virtual account during the maintenance period
We understand the importance of uninterrupted payment services and apologize for any inconvenience this may cause. Our team will work diligently to complete the maintenance as quickly as possible.
Warm regards,
Instamoney Customer Support
Posted on Feb 06, 2026 - 11:11 WIB
Past Incidents
Feb 13, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 13, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 13, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 13, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 13, 00:01 WIB
Feb 12, 2026
Resolved -
This incident has been resolved.
Feb 12, 22:40 WIB
Feb 12, 22:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 12, 22:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 12, 22:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 12, 13:37 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 12, 13:37 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 12, 13:07 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 12, 13:07 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 12, 01:05 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 12, 01:05 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 12, 00:54 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 12, 00:54 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 12, 00:49 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 12, 00:49 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 11, 23:13 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 11, 23:13 WIB
Feb 11, 2026
Resolved -
This incident has been resolved.
Feb 11, 22:40 WIB
Feb 11, 22:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 11, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 11, 22:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 11, 09:28 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 11, 09:28 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 11, 09:21 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 11, 09:21 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 11, 00:18 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 11, 00:18 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 32.108s
- First triggered at: 2026-02-10 23:15:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 10, 23:17 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 32.108s
- First triggered at: 2026-02-10 23:15:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 10, 23:17 WIB
Feb 10, 2026
Resolved -
This incident has been resolved.
Feb 10, 22:40 WIB
Feb 10, 22:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 10, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 10, 22:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 10, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 10, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 10, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 10, 00:01 WIB
Feb 9, 2026
Resolved -
This incident has been resolved.
Feb 9, 22:30 WIB
Feb 9, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 9, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 9, 22:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 9, 22:09 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 9, 22:09 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 9, 22:05 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 9, 22:05 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 9, 07:23 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 9, 07:23 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 9, 07:20 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 9, 07:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 9, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 9, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 9, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 9, 00:01 WIB
Feb 8, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 8, 23:28 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 8, 23:28 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 27.894s
- First triggered at: 2026-02-08 23:17:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 8, 23:19 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 27.894s
- First triggered at: 2026-02-08 23:17:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 8, 23:19 WIB
Resolved -
This incident has been resolved.
Feb 8, 03:40 WIB
Feb 8, 03:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-1000000000
Feb 8, 02:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-1000000000
Feb 8, 02:40 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 8, 00:21 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 8, 00:21 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 7, 23:05 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 7, 23:05 WIB
Resolved -
This incident has been resolved.
Feb 8, 00:10 WIB
Feb 8, 00:10 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
MANDIRI: All amount
Feb 7, 23:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
MANDIRI: All amount
Feb 7, 23:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 8, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 8, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 8, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 8, 00:01 WIB
Feb 7, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 7, 20:31 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 7, 20:31 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 5.50% of requests in the last 10 minutes have been affected
- First triggered at: 2026-02-07 20:09:15+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 7, 20:13 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 5.50% of requests in the last 10 minutes have been affected
- First triggered at: 2026-02-07 20:09:15+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 7, 20:13 WIB
Resolved -
This incident has been resolved.
Feb 7, 02:40 WIB
Feb 7, 02:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-9999, 100000001-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Feb 7, 02:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-9999, 100000001-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Feb 7, 02:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-9999, 100000001-250000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Feb 7, 01:01 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999
BNI: 1-9999, 100000001-250000000
MANDIRI: 1-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Feb 7, 01:01 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 7, 02:17 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 7, 02:17 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 7, 02:05 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 7, 02:05 WIB
Completed -
The scheduled maintenance has been completed.
Feb 7, 00:30 WIB
Feb 7, 00:30 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 00:00 WIB
Feb 7, 00:00 WIB
Scheduled -
Dear Valuable Customers,
Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:
Start: 7 February 2026 00.00 GMT+7
End: 7 February 2026 00.30 GMT+7
Duration: 30 minutes
Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, Permata and BSS with amount >100m to 250m IDR will be kept in pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA and BSS VA would not be able to accept payments through BI-fast transfer option. Please encourage user to pay from other transfer method such as RTOL
Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.
If you need further assistance, please contact help@instamoney.co
Sincerely,
Instamoney Customer Support
Feb 6, 22:21 WIB
Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:
Start: 7 February 2026 00.00 GMT+7
End: 7 February 2026 00.30 GMT+7
Duration: 30 minutes
Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, Permata and BSS with amount >100m to 250m IDR will be kept in pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA and BSS VA would not be able to accept payments through BI-fast transfer option. Please encourage user to pay from other transfer method such as RTOL
Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.
If you need further assistance, please contact help@instamoney.co
Sincerely,
Instamoney Customer Support
Feb 6, 22:21 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 7, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 7, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 7, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 7, 00:01 WIB
Feb 6, 2026
Resolved -
This incident has been resolved.
Feb 6, 22:50 WIB
Feb 6, 22:50 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 6, 22:31 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 6, 22:31 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 6, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 6, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 6, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 6, 00:01 WIB
Feb 5, 2026
Resolved -
This incident has been resolved.
Feb 5, 22:40 WIB
Feb 5, 22:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 5, 22:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 5, 22:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 5, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 5, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 5, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 5, 00:01 WIB
Feb 4, 2026
Resolved -
This incident has been resolved.
Feb 4, 22:40 WIB
Feb 4, 22:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 4, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 4, 22:20 WIB
Resolved -
This incident has been resolved.
Feb 4, 02:30 WIB
Feb 4, 02:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Feb 4, 02:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Feb 4, 02:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 50000001
Feb 4, 01:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 50000001
Feb 4, 01:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Feb 4, 01:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Feb 4, 01:10 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 4, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 4, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 4, 00:02 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 4, 00:02 WIB
Feb 3, 2026
Resolved -
This incident has been resolved.
Feb 3, 23:40 WIB
Feb 3, 23:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-250000000
Feb 3, 23:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-250000000
Feb 3, 23:10 WIB
Resolved -
This incident has been resolved.
Feb 3, 22:30 WIB
Feb 3, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 3, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Feb 3, 22:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 3, 07:35 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 3, 07:35 WIB
Identified -
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 3, 07:34 WIB
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 3, 07:34 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 3, 07:33 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 3, 07:33 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 3, 07:30 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 3, 07:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 3, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 3, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 3, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 3, 00:01 WIB
Feb 2, 2026
Resolved -
Dashboard access is available again
Feb 2, 00:51 WIB
Feb 2, 00:51 WIB
Investigating -
We are currently investigating this issue.
Feb 2, 00:43 WIB
Feb 2, 00:43 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 2, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 2, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 2, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 2, 00:01 WIB
Feb 1, 2026
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 1, 12:34 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 1, 12:34 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.40% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-01 12:03:13+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 1, 12:08 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.40% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-01 12:03:13+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 1, 12:08 WIB
Resolved -
This incident has been resolved.
Feb 1, 02:40 WIB
Feb 1, 02:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Feb 1, 02:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
Feb 1, 02:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 1, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Feb 1, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 1, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Feb 1, 00:01 WIB
Jan 31, 2026
Resolved -
This incident has been resolved.
Jan 31, 23:20 WIB
Jan 31, 23:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-1000000000
Jan 31, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-1000000000
Jan 31, 23:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Jan 31, 21:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Jan 31, 21:00 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 21:28 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 21:28 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 22.67s
- First triggered at: 2026-01-31 21:12:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 21:14 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 22.67s
- First triggered at: 2026-01-31 21:12:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 21:14 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 04:48 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 04:48 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 04:47 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 04:47 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 04:46 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 04:46 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.053% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 04:44 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.053% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 04:44 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 04:43 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 04:43 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.058% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 04:41 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.058% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 04:41 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 02:47 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 02:47 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 02:44 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 02:44 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 00:44 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 00:44 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 00:18 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 00:18 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 31, 00:01 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 00:02 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 31, 00:02 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 30, 23:58 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 30, 23:58 WIB
Jan 30, 2026
Resolved -
This incident has been resolved.
Jan 30, 22:40 WIB
Jan 30, 22:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Jan 30, 22:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Jan 30, 22:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 30, 21:25 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 30, 21:25 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 27.049s
- First triggered at: 2026-01-30 21:14:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 30, 21:16 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 27.049s
- First triggered at: 2026-01-30 21:14:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 30, 21:16 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 30, 00:07 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Jan 30, 00:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 30, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Jan 30, 00:01 WIB