All Systems Operational

API Operational
Virtual Accounts Operational
Disbursements Operational
Invoice Operational
eWallets Operational
Escrow Operational
Callback Operational
Virtual Accounts Operational
Retail Outlet Operational
EWallets Operational
Direct Debit Operational
Disbursement Operational
Disbursements Operational
BCA Operational
BRI Operational
BNI Operational
Mandiri Operational
Permata Operational
BSI Operational
Other Indonesia banks and E-Wallets Operational
eWallets Partners Operational
OVO Operational
ShopeePay Operational
DANA Operational
LinkAja Operational
Astrapay Operational
Jenius Pay Operational
Retail Outlet Partners Operational
Alfamart Operational
Virtual Accounts Bank Partners Operational
BNI Operational
BRI Operational
BSS Operational
Mandiri Operational
Permata Operational
BSS BI-FAST Operational
Batch Disbursements Operational
Callback (Legacy) Operational
Dashboard Operational
Remittance Operational
Remittance Payouts Operational
RDL Operational
Third Party Data Connection Operational
Registration Operational
Escrow Operational
Escrow Virtual Account Operational
Escrow RDL Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Docs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 14, 2026

No incidents reported today.

Jan 13, 2026
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 13, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Jan 13, 22:20 WIB
Jan 12, 2026
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 12, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Jan 12, 22:20 WIB
Jan 11, 2026

No incidents reported.

Jan 10, 2026
[Maintenance Alert] Permata Bank – BI-FAST Service
Completed - The scheduled maintenance has been completed.
Jan 10, 03:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:00 WIB
Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: 10 January 2026 00.00 GMT+7
End: 10 January 2026 03.30 GMT+7
Duration: 3 hours and 30 minutes

Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, Permata and BSS with amount >100m to 250m IDR will be kept in pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA and BSS VA would not be able to accept payments through BI-fast transfer option.

Please encourage your customers to make payments from other transfer method such as RTOL and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@instamoney.co

Sincerely,
Instamoney Customer Support
Jan 9, 14:05 WIB
Jan 9, 2026
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 9, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Jan 9, 22:20 WIB
Jan 8, 2026
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Jan 8, 19:40 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Jan 8, 19:09 WIB
BRI VA System Maintenance
Completed - The scheduled maintenance has been completed.
Jan 8, 02:15 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:00 WIB
Scheduled - Dear Valued Customers,

Please be informed that BRI VA will be performing system maintenance to serve you better.

Time: Thursday, 08 January 2026 02:00 - 02:15 (JKT Time GMT +7)

As such, the impact on transactions on Instamoney's platform is as follows:
- All BRI VA transactions during the maintenance time will not be able to be performed.

Please refrain from transacting with this payment option during the period given above.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co

Thank you for your understanding and cooperation.

Regards,
Instamoney Team
Jan 7, 21:57 WIB
Jan 7, 2026
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 7, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Jan 7, 22:30 WIB
Jan 6, 2026
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 6, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Jan 6, 22:20 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 6, 11:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Jan 6, 11:20 WIB
Jan 5, 2026
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 5, 22:43 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Jan 5, 22:20 WIB
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Jan 5, 10:57 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Jan 5, 10:48 WIB
Jan 4, 2026

No incidents reported.

Jan 3, 2026
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 3, 23:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000
Jan 3, 23:20 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 3, 04:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
Jan 3, 04:20 WIB
Jan 2, 2026
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 2, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Jan 2, 22:20 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 2, 05:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
Jan 2, 04:40 WIB
Jan 1, 2026
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 1, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Jan 1, 22:20 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jan 1, 05:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: All amount
Jan 1, 05:20 WIB
Bank Permata Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 1, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 23:00 WIB
Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: 31 December 2025 23.00 GMT+7
End: 1 January 2026 01.05 GMT+7
Duration: 2 hours and 5 minutes

Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, Permata, and BSS with amounts>100m to 250m IDR will be kept pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA, and BSS VA would not be able to accept payments through the BI-fast transfer option. Please encourage the user to pay from another transfer method, such as RTOL

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@instamoney.co

Sincerely,
Instamoney Customer Support
Dec 30, 16:58 WIB
Dec 31, 2025
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