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Degraded Performance
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Scheduled Maintenance
Instamoney Over-The-Counter Payments Maintenance Nov 19, 2025 23:30 - Nov 20, 2025 00:30 WIB
Dear Valued Customers,
Please be informed that our Over-The-Counter will be performing a system maintenance to serve you better.
Time: Wednesday, 19 November 2025 23:30 - 20 November 2025 00:30 (JKT Time GMT +7)
As such, impact to transactions on Xendit's platform are as follows:
- Merchant can't GET, Create, Update OTC payment code, merchant can retry the request
- End user won't be able to pay OTC payment code
Please refrain transacting with this payment option during period given above.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co
Thank you for your understanding and cooperation.
Regards,
Instamoney Team
Posted on Nov 13, 2025 - 15:53 WIB
Please be informed that our Over-The-Counter will be performing a system maintenance to serve you better.
Time: Wednesday, 19 November 2025 23:30 - 20 November 2025 00:30 (JKT Time GMT +7)
As such, impact to transactions on Xendit's platform are as follows:
- Merchant can't GET, Create, Update OTC payment code, merchant can retry the request
- End user won't be able to pay OTC payment code
Please refrain transacting with this payment option during period given above.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co
Thank you for your understanding and cooperation.
Regards,
Instamoney Team
Posted on Nov 13, 2025 - 15:53 WIB
Past Incidents
Nov 17, 2025
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 16:35 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 16:35 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.058% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 16:25 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.058% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 16:25 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 16:10 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 16:10 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 16:09 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 16:09 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 15:56 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 15:56 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.053% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 15:55 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.053% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 15:55 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 15:37 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 15:37 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.06% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 15:31 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.06% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 15:31 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 15:28 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 15:28 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.055% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 15:27 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.055% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 15:27 WIB
Resolved -
This incident has been resolved.
Nov 17, 14:10 WIB
Nov 17, 14:10 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 17, 12:30 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 17, 12:30 WIB
Resolved -
This incident has been resolved.
Nov 17, 12:20 WIB
Nov 17, 12:20 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 17, 11:40 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 17, 11:40 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 06:49 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 06:49 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 00:43 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 00:43 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 04:17 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 04:17 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.053% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 04:09 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.053% of requests in the last 10 minutes have been affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 17, 04:09 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 00:04 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 17, 00:04 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 16, 22:51 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 16, 22:51 WIB
Nov 16, 2025
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 16, 10:04 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 16, 10:04 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 24.72s
- First triggered at: 2025-11-16 09:33:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 16, 09:35 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 24.72s
- First triggered at: 2025-11-16 09:33:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 16, 09:35 WIB
Resolved -
This incident has been resolved.
Nov 16, 05:00 WIB
Nov 16, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
Nov 16, 04:40 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
Nov 16, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
BNI: 1-9999, 100000001-250000000
Nov 16, 04:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
BNI: 1-9999, 100000001-250000000
Nov 16, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
BNI: 1-9999, 100000001-250000000
Nov 16, 04:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
BNI: 1-9999, 100000001-250000000
Nov 16, 04:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 16, 04:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 16, 04:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-1000000000
Nov 16, 02:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-1000000000
Nov 16, 02:30 WIB
Completed -
The scheduled maintenance has been completed.
Nov 16, 03:00 WIB
Nov 16, 03:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:00 WIB
Nov 16, 00:00 WIB
Scheduled -
Dear Valued Customers,
Please be informed that Permata VA will be performing a system maintenance to serve you better.
Time:
Sunday, 16 November 2025 00:00 - 03:00 (JKT Time GMT +7)
As such, impact to transactions on Xendit's platform are as follows:
- All Permata VA transactions during the maintenance time will not able to performed
- Unable to access Permata API (BI Fast, Online Transfer, Bill Payment)
Please refrain transacting with this payment option during period given above.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co
Thank you for your understanding and cooperation.
Regards,
Instamoney Team
Nov 14, 17:22 WIB
Please be informed that Permata VA will be performing a system maintenance to serve you better.
Time:
Sunday, 16 November 2025 00:00 - 03:00 (JKT Time GMT +7)
As such, impact to transactions on Xendit's platform are as follows:
- All Permata VA transactions during the maintenance time will not able to performed
- Unable to access Permata API (BI Fast, Online Transfer, Bill Payment)
Please refrain transacting with this payment option during period given above.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co
Thank you for your understanding and cooperation.
Regards,
Instamoney Team
Nov 14, 17:22 WIB
Resolved -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
MANDIRI: 5000-250000000
Nov 16, 02:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
MANDIRI: 5000-250000000
Nov 16, 02:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
MANDIRI: All amount
Nov 16, 02:10 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
MANDIRI: All amount
Nov 16, 02:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
MANDIRI: All amount
Nov 16, 01:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
MANDIRI: All amount
Nov 16, 01:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-250000000
MANDIRI: All amount
Nov 15, 23:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-250000000
MANDIRI: All amount
Nov 15, 23:20 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 5000-250000000
Nov 15, 23:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 5000-250000000
Nov 15, 23:10 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 16, 00:18 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 16, 00:18 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 15, 23:38 WIB
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 15, 23:38 WIB
Nov 15, 2025
Resolved -
This incident has been resolved.
Nov 15, 05:00 WIB
Nov 15, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-4999
PERMATA: 5000-250000000
Other banks and Ewallets: 1-4999
Nov 15, 04:50 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-4999
PERMATA: 5000-250000000
Other banks and Ewallets: 1-4999
Nov 15, 04:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
PERMATA: 1-7999, 10000001-250000000, above 250000001
Other banks and Ewallets: 1-4999
Nov 15, 04:40 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
PERMATA: 1-7999, 10000001-250000000, above 250000001
Other banks and Ewallets: 1-4999
Nov 15, 04:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
PERMATA: 1-250000000, above 250000001
Other banks and Ewallets: 1-4999
Nov 15, 04:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
PERMATA: 1-250000000, above 250000001
Other banks and Ewallets: 1-4999
Nov 15, 04:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
PERMATA: 1-5000, above 250000001
Other banks and Ewallets: 1-4999
Nov 15, 04:20 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
PERMATA: 1-5000, above 250000001
Other banks and Ewallets: 1-4999
Nov 15, 04:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-4999
PERMATA: 1-5000, above 250000001
Other banks and Ewallets: 1-4999
Nov 15, 04:10 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-4999
PERMATA: 1-5000, above 250000001
Other banks and Ewallets: 1-4999
Nov 15, 04:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-5000, above 250000001
Nov 15, 04:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-5000, above 250000001
Nov 15, 04:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-9999, 50000001-250000000
Nov 15, 03:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-9999, 50000001-250000000
Nov 15, 03:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-250000000
Nov 15, 02:40 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-250000000
Nov 15, 02:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-250000000
Nov 15, 02:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-250000000
Nov 15, 02:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 1-250000000
PERMATA: 1-5000, above 250000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Nov 15, 01:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 10000-50000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 1-250000000
PERMATA: 1-5000, above 250000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Nov 15, 01:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-250000000
Nov 15, 00:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-250000000
Nov 15, 00:40 WIB
Completed -
The scheduled maintenance has been completed.
Nov 15, 05:00 WIB
Nov 15, 05:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 WIB
Nov 15, 00:00 WIB
Scheduled -
Dear Valued Customers,
Please be informed that Permata VA will be performing a system maintenance to serve you better.
Time:
Saturday, 15 November 2025 00:00 - 05:00 (JKT Time GMT +7)
As such, impact to transactions on Xendit's platform are as follows:
- All Permata VA transactions during the maintenance time will not able to performed
- Unable to access Permata API (BI Fast, Online Transfer, Bill Payment)
Please refrain transacting with this payment option during period given above.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co
Thank you for your understanding and cooperation.
Regards,
Instamoney Team
Nov 14, 17:20 WIB
Please be informed that Permata VA will be performing a system maintenance to serve you better.
Time:
Saturday, 15 November 2025 00:00 - 05:00 (JKT Time GMT +7)
As such, impact to transactions on Xendit's platform are as follows:
- All Permata VA transactions during the maintenance time will not able to performed
- Unable to access Permata API (BI Fast, Online Transfer, Bill Payment)
Please refrain transacting with this payment option during period given above.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co
Thank you for your understanding and cooperation.
Regards,
Instamoney Team
Nov 14, 17:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 15, 01:14 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 15, 01:14 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 15, 00:27 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 15, 00:27 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 15, 01:10 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 15, 01:10 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 15, 00:43 WIB
We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 15, 00:43 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 15, 00:02 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 15, 00:02 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 15, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 15, 00:01 WIB
Nov 14, 2025
Resolved -
This incident has been resolved.
Nov 14, 22:30 WIB
Nov 14, 22:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 14, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 14, 22:20 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 14, 21:50 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 14, 21:50 WIB
Resolved -
This incident has been resolved.
Nov 14, 21:40 WIB
Nov 14, 21:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 14, 20:50 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 14, 20:50 WIB
Resolved -
This incident has been resolved.
Nov 14, 20:40 WIB
Nov 14, 20:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 14, 17:10 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 14, 17:10 WIB
Resolved -
This incident has been resolved.
Nov 14, 17:00 WIB
Nov 14, 17:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 14, 16:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 14, 16:20 WIB
Resolved -
This incident has been resolved.
Nov 14, 04:00 WIB
Nov 14, 04:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 8000-9999
Nov 14, 03:50 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 8000-9999
Nov 14, 03:50 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 14, 00:04 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 14, 00:04 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 14, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 14, 00:01 WIB
Resolved -
This incident has been resolved.
Nov 14, 00:00 WIB
Nov 14, 00:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-1000000000
Nov 13, 23:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-1000000000
Nov 13, 23:00 WIB
Nov 13, 2025
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 13, 18:11 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 13, 18:11 WIB
Identified -
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 61.541s
- First triggered at: 2025-11-13 17:59:33+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 13, 18:01 WIB
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 61.541s
- First triggered at: 2025-11-13 17:59:33+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 13, 18:01 WIB
Resolved -
This incident has been resolved.
Nov 13, 03:50 WIB
Nov 13, 03:50 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 8000-9999
Nov 13, 03:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 8000-9999
Nov 13, 03:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 13, 01:24 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 13, 01:24 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 13, 01:23 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 13, 01:23 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 13, 00:03 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 13, 00:03 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 13, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 13, 00:01 WIB
Nov 12, 2025
Resolved -
This incident has been resolved.
Nov 12, 22:30 WIB
Nov 12, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 12, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 12, 22:20 WIB
Resolved -
This incident has been resolved.
Nov 12, 04:50 WIB
Nov 12, 04:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
Nov 12, 04:40 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, 100000001-250000000
Nov 12, 04:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 50000001-100000000
Nov 12, 04:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 50000001-100000000
Nov 12, 04:30 WIB
Resolved -
This incident has been resolved.
Nov 12, 04:00 WIB
Nov 12, 04:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 50000001-100000000
BRI: 10000-100000000
Nov 12, 03:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 50000001-100000000
BRI: 10000-100000000
Nov 12, 03:30 WIB
Resolved -
This incident has been resolved.
Nov 12, 02:40 WIB
Nov 12, 02:40 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 50000001-100000000
BRI: 10000-100000000
Nov 12, 02:00 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 50000001-100000000
BRI: 10000-100000000
Nov 12, 02:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BRI: 10000-100000000
Nov 12, 01:50 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BRI: 10000-100000000
Nov 12, 01:50 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 12, 00:39 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 12, 00:39 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 11, 23:53 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 11, 23:53 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 12, 00:04 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 12, 00:04 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 12, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 12, 00:01 WIB
Nov 11, 2025
Resolved -
This incident has been resolved.
Nov 11, 22:30 WIB
Nov 11, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 11, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 11, 22:20 WIB
Resolved -
This incident has been resolved.
Nov 11, 03:50 WIB
Nov 11, 03:50 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 8000-9999
Nov 11, 03:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 8000-9999
Nov 11, 03:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 11, 01:49 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 11, 01:49 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 11, 01:39 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 11, 01:39 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 11, 00:03 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 11, 00:03 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 11, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 11, 00:01 WIB
Nov 10, 2025
Resolved -
This incident has been resolved.
Nov 10, 22:30 WIB
Nov 10, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 10, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 10, 22:20 WIB
Resolved -
This incident has been resolved.
Nov 10, 09:30 WIB
Nov 10, 09:30 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 5000-250000000
Nov 10, 05:00 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
PERMATA: 5000-250000000
Nov 10, 05:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 5000-9999, 100000001-250000000
PERMATA: 5000-250000000
Nov 10, 04:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
BNI: 5000-9999, 100000001-250000000
PERMATA: 5000-250000000
Nov 10, 04:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
Nov 10, 04:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BCA: 5000-250000000
Nov 10, 04:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 10, 00:04 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 10, 00:04 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 10, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 10, 00:01 WIB
Nov 9, 2025
No incidents reported.
Nov 8, 2025
Resolved -
This incident has been resolved.
Nov 8, 17:20 WIB
Nov 8, 17:20 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 8, 11:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 8, 11:00 WIB
Resolved -
This incident has been resolved.
Nov 8, 10:50 WIB
Nov 8, 10:50 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 8, 04:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-9999
Nov 8, 04:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-20000000
Nov 8, 01:20 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
OVO: 1-20000000
Nov 8, 01:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 8, 04:14 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 8, 04:14 WIB
Identified -
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 7, 23:03 WIB
We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.
Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 7, 23:03 WIB
Completed -
The scheduled maintenance has been completed.
Nov 8, 00:00 WIB
Nov 8, 00:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:55 WIB
Nov 7, 23:55 WIB
Scheduled -
Dear Valued Customers,
Please be informed that BRI VA will be performing a system maintenance to serve you better.
Time: Friday, 07 November 2025 23:55 - 24:00 (JKT Time GMT +7)
As such, impact to transactions on Instamoney's platform are as follows:
- All BRI VA transactions during the maintenance time will not able to performed.
Please refrain transacting with this payment option during period given above.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co
Thank you for your understanding and cooperation.
Regards,
Instamoney Team
Nov 7, 22:22 WIB
Please be informed that BRI VA will be performing a system maintenance to serve you better.
Time: Friday, 07 November 2025 23:55 - 24:00 (JKT Time GMT +7)
As such, impact to transactions on Instamoney's platform are as follows:
- All BRI VA transactions during the maintenance time will not able to performed.
Please refrain transacting with this payment option during period given above.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@instamoney.co
Thank you for your understanding and cooperation.
Regards,
Instamoney Team
Nov 7, 22:22 WIB
Nov 7, 2025
Resolved -
This incident has been resolved.
Nov 7, 22:30 WIB
Nov 7, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 7, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 7, 22:20 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 7, 22:02 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 7, 22:02 WIB
Identified -
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 44.303s
- First triggered at: 2025-11-07 21:56:33+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 7, 21:58 WIB
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 44.303s
- First triggered at: 2025-11-07 21:56:33+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 7, 21:58 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 7, 17:09 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 7, 17:09 WIB
Identified -
Dear Valued Customers,
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.00% of requests in the last 15 minutes have been affected
- First triggered at: 2025-11-07 16:47:13+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 7, 16:54 WIB
We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.00% of requests in the last 15 minutes have been affected
- First triggered at: 2025-11-07 16:47:13+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 7, 16:54 WIB
Resolved -
This incident has been resolved.
Nov 7, 03:40 WIB
Nov 7, 03:40 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
PERMATA: 8000-9999
Nov 7, 03:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
PERMATA: 8000-9999
Nov 7, 03:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 7, 00:02 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 7, 00:02 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 7, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 7, 00:01 WIB
Nov 6, 2025
Resolved -
This incident has been resolved.
Nov 6, 22:30 WIB
Nov 6, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 6, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 6, 22:20 WIB
Resolved -
This incident has been resolved.
Nov 6, 13:00 WIB
Nov 6, 13:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-9999
Nov 6, 12:50 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
MANDIRI: 1-9999
Nov 6, 12:50 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 6, 00:03 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 6, 00:03 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 6, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 6, 00:01 WIB
Nov 5, 2025
Resolved -
This incident has been resolved.
Nov 5, 22:30 WIB
Nov 5, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 5, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 5, 22:20 WIB
Resolved -
This incident has been resolved.
Nov 5, 04:00 WIB
Nov 5, 04:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
PERMATA: 8000-9999
Nov 5, 03:50 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
PERMATA: 8000-9999
Nov 5, 03:50 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 5, 00:03 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 5, 00:03 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 5, 00:01 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 5, 00:01 WIB
Nov 4, 2025
Resolved -
This incident has been resolved.
Nov 4, 22:30 WIB
Nov 4, 22:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 4, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
Nov 4, 22:20 WIB
Resolved -
This incident has been resolved.
Nov 4, 15:20 WIB
Nov 4, 15:20 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BSI: 1-9999, 100000001-250000000
Nov 4, 14:30 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BSI: 1-9999, 100000001-250000000
Nov 4, 14:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 4, 11:37 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 4, 11:37 WIB
Identified -
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 37.715s
- First triggered at: 2025-11-04 11:25:33+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 4, 11:27 WIB
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 37.715s
- First triggered at: 2025-11-04 11:25:33+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 4, 11:27 WIB
Resolved -
This incident has been resolved.
Nov 4, 00:10 WIB
Nov 4, 00:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
PERMATA: All amount
Nov 3, 23:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
PERMATA: All amount
Nov 3, 23:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 10000-50000000
PERMATA: All amount
Nov 3, 23:00 WIB
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 10000-50000000
PERMATA: All amount
Nov 3, 23:00 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
PERMATA: 1-4999, above 250000001
Nov 3, 22:20 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BCA: 250000001-1000000000
PERMATA: 1-4999, above 250000001
Nov 3, 22:20 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Nov 3, 18:30 WIB
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Nov 3, 18:30 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Nov 3, 10:30 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Nov 3, 10:30 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 4, 00:03 WIB
This incident has been resolved.
Sincerely,
Instamoney customer service
Nov 4, 00:03 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 4, 00:02 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Instamoney customer service
Nov 4, 00:02 WIB
Nov 3, 2025
Resolved -
This incident has been resolved.
Nov 3, 00:10 WIB
Nov 3, 00:10 WIB
Update -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: All amount
Nov 2, 23:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: All amount
Nov 2, 23:00 WIB
Identified -
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Nov 2, 15:00 WIB
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
PERMATA: 1-4999, above 250000001
Nov 2, 15:00 WIB