All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Virtual Accounts Operational
90 days ago
100.0 % uptime
Today
Disbursements Operational
90 days ago
100.0 % uptime
Today
Invoice ? Operational
90 days ago
100.0 % uptime
Today
eWallets Operational
90 days ago
100.0 % uptime
Today
Escrow Operational
90 days ago
100.0 % uptime
Today
Callback Operational
90 days ago
100.0 % uptime
Today
Virtual Accounts Operational
90 days ago
100.0 % uptime
Today
Retail Outlet Operational
90 days ago
100.0 % uptime
Today
EWallets Operational
90 days ago
100.0 % uptime
Today
Direct Debit Operational
90 days ago
100.0 % uptime
Today
Disbursement Operational
90 days ago
100.0 % uptime
Today
Disbursements Operational
90 days ago
100.0 % uptime
Today
BCA Operational
90 days ago
100.0 % uptime
Today
BRI Operational
90 days ago
100.0 % uptime
Today
BNI Operational
90 days ago
100.0 % uptime
Today
Mandiri Operational
90 days ago
100.0 % uptime
Today
Permata Operational
90 days ago
100.0 % uptime
Today
BSI ? Operational
90 days ago
100.0 % uptime
Today
Other Indonesia banks and E-Wallets Operational
eWallets Partners Operational
90 days ago
99.99 % uptime
Today
OVO Operational
90 days ago
99.99 % uptime
Today
ShopeePay Operational
90 days ago
100.0 % uptime
Today
DANA Operational
90 days ago
100.0 % uptime
Today
LinkAja Operational
90 days ago
100.0 % uptime
Today
Astrapay Operational
90 days ago
100.0 % uptime
Today
Jenius Pay Operational
90 days ago
100.0 % uptime
Today
Retail Outlet Partners Operational
90 days ago
100.0 % uptime
Today
Alfamart Operational
90 days ago
100.0 % uptime
Today
Virtual Accounts Bank Partners Operational
90 days ago
99.99 % uptime
Today
BNI Operational
90 days ago
100.0 % uptime
Today
BRI Operational
90 days ago
100.0 % uptime
Today
BSS Operational
90 days ago
100.0 % uptime
Today
Mandiri Operational
90 days ago
99.98 % uptime
Today
Permata Operational
90 days ago
100.0 % uptime
Today
BSS BI-FAST Operational
90 days ago
100.0 % uptime
Today
Batch Disbursements Operational
90 days ago
100.0 % uptime
Today
Callback (Legacy) Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Remittance Operational
90 days ago
100.0 % uptime
Today
Remittance Payouts Operational
90 days ago
100.0 % uptime
Today
RDL Operational
90 days ago
100.0 % uptime
Today
Third Party Data Connection Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Escrow Operational
Escrow Virtual Account Operational
Escrow RDL Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Docs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Instamoney Virtual Account Scheduled Maintenance Notification Jan 22, 2025 02:00-02:10 WIB
Dear customers,

We would like to inform you about an upcoming scheduled maintenance of our system. This maintenance is necessary to ensure the continued reliability and security of our services.

Maintenance details:
Date and Time: 22 January 2025, 2 AM +7
Duration: 10 minutes maximum

Impacts:
- Temporary downtime for the following APIs:
-- POST, PATCH, GET /callback_virtual_accounts
-- GET /callback_virtual_account_payments/payment_id={payment_id}
-- GET/available_virtual_account_banks
- Delayed payment callback for Virtual Account transaction during the maintenance period
- Your customers may not be able to pay created virtual account during the maintenance period

We understand the importance of uninterrupted payment services and apologize for any inconvenience this may cause. Our team will work diligently to complete the maintenance as quickly as possible.

Thank you for your understanding and cooperation. If you have any urgent concerns or queries, please feel free to reach out to our support team at https://www.instamoney.co/contact-us/

Best regards,

Instamoney
Posted on Dec 23, 2024 - 12:55 WIB
Past Incidents
Dec 27, 2024

No incidents reported today.

Dec 26, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 26, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 26, 22:20 WIB
Dec 25, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 25, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 25, 22:20 WIB
VIRTUAL_ACCOUNT BNI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 25, 10:20 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 25, 10:05 WIB
Dec 24, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 24, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 24, 22:20 WIB
VIRTUAL_ACCOUNT BNI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 24, 08:18 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 24, 08:03 WIB
Dec 23, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 23, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 23, 22:20 WIB
VIRTUAL_ACCOUNT BNI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 23, 20:32 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 23, 20:17 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 23, 15:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

CIMB: 1-9999
Dec 23, 14:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

CIMB: 1-9999
Dec 23, 14:40 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 23, 14:27 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 6.90% of requests in the last 10 minutes have been affected
- First triggered at: 2024-12-23 14:11:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 23, 14:14 WIB
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 23, 12:03 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 23, 11:53 WIB
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 23, 11:45 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 23, 11:38 WIB
Intermittent Disruption on our API
Resolved - Dear customers,

We have detected a intermittent disruption with our APIs
Impacted time: 11:24 AM to 11:31 AM
Impact: You may receive error when calling our APIs

The disruption has been resolved. We apologize for the inconvenience caused
Dec 23, 11:24 WIB
Dec 22, 2024

No incidents reported.

Dec 21, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 21, 04:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BRI: 10000-100000000
Dec 21, 03:20 WIB
Dec 20, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 20, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 20, 22:20 WIB
EWALLET OVO Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 20, 15:22 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 20, 15:17 WIB
EWALLET OVO Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 20, 04:24 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.90% of requests in the last 15 minutes have been affected
- First triggered at: 2024-12-20 03:02:13+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 20, 03:07 WIB
Dec 19, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 19, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 19, 22:20 WIB
VIRTUAL_ACCOUNT PERMATA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 19, 08:36 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 19, 07:55 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 19, 08:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-4999
Dec 19, 07:50 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 19, 05:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, above 100000001
Dec 19, 05:40 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 19, 05:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, above 100000001
Dec 19, 05:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-9999, above 100000001
Dec 19, 05:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
MANDIRI: 1-9999, above 100000001
Dec 19, 04:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Dec 19, 04:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Dec 19, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Dec 19, 02:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
BNI: 1-9999, above 100000001
Dec 19, 01:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Dec 19, 01:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
Dec 18, 23:00 WIB
Dec 18, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 18, 22:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-500000000
Dec 18, 22:10 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 18, 22:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
BNI: All amount
Dec 18, 21:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 18, 21:00 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 18, 04:01 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
Dec 18, 03:30 WIB
Dec 17, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 17, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 17, 22:10 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 17, 22:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 17, 21:02 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 17, 17:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Dec 17, 17:40 WIB
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 17, 14:28 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 17, 14:14 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 17, 00:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
Dec 16, 23:00 WIB
Dec 16, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 16, 22:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 16, 22:40 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 16, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 16, 22:20 WIB
EWALLET SHOPEEPAY Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 16, 14:34 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 28.732s
- First triggered at: 2024-12-16 14:31:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 16, 14:33 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 16, 00:21 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 16, 00:15 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 16, 00:11 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 16, 00:05 WIB
Dec 15, 2024
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 15, 23:39 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 15, 23:01 WIB
Dec 14, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 14, 08:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BSI: 1-9999, 100000001-250000000
Dec 14, 07:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BSI: 1-9999, 100000001-250000000
Dec 14, 07:20 WIB
Dec 13, 2024
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Dec 13, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Dec 13, 22:20 WIB
EWALLET LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Instamoney customer service
Dec 13, 07:05 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Instamoney customer service
Dec 13, 07:03 WIB
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